We were with another home security provider that was doing the job, but in the event of an alarm, the call center was in the southern US. There was only one field service unit in central AB and it was a chore getting them out. Capitol Security upgraded all of the equipment in the house and added sensors at NO cost. The monitoring and service is local, which is a big plus in our opinion. The was taken care of by Capitol entirely and so far, their customer service has been top shelf.