Aire One Heating & Cooling Inc (Markham)

Heating & Air Conditioning
Markham ON L3R 0E2
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Heating & Air Conditioning
Aire One Heating & Cooling Inc (Markham)
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52%

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Reviews by rating (past 12 months)

Reviews for Aire One Heating & Cooling Inc (Markham)

Average customer rating:
4.6 10 (11 reviews)

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Elissa
Elissa
2 reviews Toronto, ON
1/10

Constant misinformation and missed appointments

We have a Carrier furnace and found out from Carrier that there was a warranty with Aire One. I called to confirm and was told he would look into it. I got a call back saying, yes, we have the parts and labor warranties, but that I would need to pay $90 for the diagnostic fee, which I agreed to. The technician firstly did not show up at all or call the day he was supposed to. I was given a 2-4pm window and there was zero communication. I called the next day several times and finally reached someone who booked him again to come. After showing up late, he did the diagnostic and THEN told us we actually do NOT have a labour warranty, as the previous owner did not perform any maintenance. He also charged $99 instead of the quoted $90. When I called the head office, they confirmed we only had a parts warranty, which I indicated I should have been told from the start, as I wouldn't have wanted to deal with them after the missed appointment. We then booked another appointment for the installation of the parts. I was told 9-11am. By 12pm, I had seen and heard nothing and called. The technician eventually called me to say he was coming at around 1:30pm. I had an appointment that could not be moved at that time, so I told him to come after 3pm and he agreed. At 2pm he showed up at our house! When I arrived home at 2:30 he came in and told me actually you don't even have a parts warranty, since we're not the original owners. At that point I was beyond frustrated with the misinformation at every step of the process (and never received the question of whether we are the original owners), so I asked them to leave. I do not recommend dealing with Aire One, first and foremost, because you cannot trust anything you are told.

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Soma in Markham
Soma in Markham
1 review Markham, ON
1/10

Furnace repair

We needed two parts to repair our old furnace. The furnace is fixed and running okay so far however the technician left a huge mess of wires and tape all over the floor with each visit and lost a nail to the furnace. When we called the technician back he knew about the lost part, refused to fix what he damaged and told us to just put a tape over the missing spot. Very disrespectful of other people's property and he looked down us because we were living an old house.

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David in Caledonia
David in Caledonia
2 reviews Markham, ON
10/10

Tankless water heater cleaning

I was looking for someone to do some maintenance on my tankless water heater. I purchased my home 6 years ago and never had it done. I don't know if the previous owner ever did it either. The technician, Yan came and did a great job and also walked me through some questions about ductless air conditioning installation that I was interested in. My waters gets hot a bit faster now. Matthew on the phone was very helpful, and friendly too. I would definitely recommend this company to people, and use them again.

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Nina in Markham
Nina in Markham
1 review Markham, ON
10/10

Furnace and air conditioner installation

Aire One replaced our old Furnace and Air Conditioner with an efficient brand new system. I checked the price with more than five contractors, and Aire One offered us the best quote. Technicians were on time, friendly and did a great job! Very respectful to our home, and left no mess after the job done! Also they were very knowledgeable and explained to us how we can maintain our system and save on our hydro bills.
I highly recommend Aire one to my friends.

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Rajiv in Toronto
Rajiv in Toronto
1 review Markham, ON
10/10

Buying and installing a new furnace

I was extremely satisfied with the sale and installation of the new YORK furnace by AIRE ONE. Everything was done professionally within a day and in extreme weather conditions.

I now look forward to the delivery and installation of the YORK central air conditioner by AIRE ONE, not yet done but promised soon, and hopefully will be done with the same efficiency and perfection.

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Private User
Private User
Private User reviews Markham, ON
10/10

furnace

The service person was efficient and knowledgeable. He was courteous and made helpful suggestions. He did an excellent job in a timely manor.
He went the extra mile in helping us with our furnice.
Thank for his service

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Private User
Private User
Private User reviews , ON
0/10

AC Unit service

I had a new AC unit installed in June. In September it stopped working and when I called the 24hr emergency service number they said that they don't provide service on weekends. When asked about the emergency service they said someone would get back to me but they never did. I called to follow up the next day and they basically told me not to bother them on the weekend and I should call on Monday. When I asked them to explain why they had an 24hr emergency service phone line they said it was to take calls but they don't provide service. Good luck to any of their clients who have a furnace break down on a weekend or evening during the winter.

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denis in Markham
denis in Markham
1 review Markham, ON
9/10

repair of thankless water heater

My thankless water heater brook and i got an error code on the tank's thermostat.
mike from Aireone got the part and came over to fix the problem quickly.
he took his time to explain the issue and what he was going to do. i found him to be trustworthy because he did not try to up-sell me with getting other work done when he could have.
he also noticed another issue and cleaned a part on the burner assembly for me to ensure it would not give me any problems. the price was great and well below what i expected.
thanks to mike and Aireone for their great service.

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A in Markham
A in Markham
1 review Vaughan, ON
0/10

Furnace Repair

Was severely overcharged by the company. For approximately 2 hours of labour and $190 part, the company presented me with a bill for almost $800. Number of hours on the work order was listed as 5 hrs x $99/hr. The reason for that many hours: technician spent significant time to obtain the required part. So they wanted me to pay $99/hr for the tech to drive around the city. Unbeliveable! When I hesitated to pay, the owner of the business threatened to remove the replaced part and leave us in the cold in February!

1 of 1 people found this review helpful.
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Dan
Dan
4 reviews Toronto, ON
0/10

Carrier Furnace Installation

Aire One installed a high efficiency Carrier gas furnace in our Toronto home about a year ago. The installation was done competently, but subsequently we started getting fault notices that indicated that the furnace was running hot. Each time a notice occurred, the furnace would shut down, requiring a manual reset. Aire One sent a technician many times to try to find the problem, replacing the gas regulator, limit switch, blower control board, blower, etc. The advice was to switch to a steam humidifier instead of the by-pass humidifier. I then called in a different company who sent someone who made a proper diagnosis, and fixed the problem. I assumed that a company the size of Aire One would send a competent technician to fix the problem, but they didn't, causing us significant inconvenience and additional cost.

1 of 1 people found this review helpful.
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