We Hired Michael M and Titan Renovations to replace all of our windows and our front door system. Our home is about 60 years old and was in desperate need of new windows and a door.
My wife Edna and I are in our seventies, and Titan was referred to us by a friend. This may sound silly but I am one of those old guys that still knows how to use a computer. We did our research on Titan and Michael and even though we discovered some not-so-nice reviews, for the most part they sounded like a solid company. Edna was really excited that they were Baeumler Approved because she watches HGTV all the time.
When we met with Michael, he was very professional, courteous and understanding of our needs. He went through all the options for our windows and door before placing the order. At no point in time did he try to persuade us into a window style that was more expensive or would not be a good fit in for our needs, after all we are getting on in age. As he put it at the time "I wouldn't suggest anything that I wouldn't put into my own home". When it came to our front door, he actually guided us to a door that was less expensive that what we saw from other companies. By the time he left our home, we felt like he was part of the family! Edna and I understand that he is a busy person, yet he took his time and spent nearly two hours at our home.
His wife Janet, I believe her name was, was terrific at keeping us abreast of when Michael would be at our home and when everything was to arrive at their warehouse. She helped schedule the installation based on our schedule (we may be old bitty's but we have a social calendar). Once everything was finished, Janet took the time to call us to make sure that everything is in order and that we are happy with everything.
Once everything arrived and the replacement appointment was scheduled, his crew arrived on time, were very professional, and after they were finished, it was as if they were never here except for the new windows and door. Titan's guys were very good at cleaning up after themselves after each window was replaced.
It is so nice to see that in this world there are great people like Janet and Michael. Sadly, we have been taken for a nasty ride by someone in our recent past with a small job we wanted done in our home.
We would recommend Titan to any one of our friends, family, and anybody that wants good old fashioned customer service by great people.