After reading this review, the company initially claimed that I was not the person who had paid for their services, and when I forwarded my invoices to Homestars for verification, the duct cleaning company then erased their contact name and phone number from Homestars.
They are now claiming it is not the right company, as you can see from their response, but even other reviews had the same issue, but they company hasn't objected to those. I wish I had read their reviews months ago! These people were called by my Aunt and Uncle to clean our ducts, for an advertised special in one of the Flyers sent in the mail, for $128.95.
The company came and hooked up, but did not show them a snake camera image, nor did they block off any vents for auction.
They told them that their Evaporator Coil needed cleaning, for $349.95, but could do it for $249.95 because they were there doing the ducts, and the same for a Berefeet Rotary Brush, which cost $619.95, but could be done for $499.95 as they were already at the house.
All the company did was pass through a little bristled brush, and spray some scented fluid, and charged them a total of $990.00!
Hopefully they are able to recoup some of these outrageous charges, as they are seniors living on Canada Pension.
Please be very careful when dealing with this company!