My experience was mixed. As far as the job goes, Mike Payne did a great job and was great at communicating with me (as I was off-site). Everything on that end was top notch.
What hurt the experience (and my review score) was that my fiance (who was home at the time) told me that the contractor was not very friendly or personable. She also had some questions but Mike left without telling her he was done. She did not know if he was returning to his vehicle to grab equipment or if the job was complete. A simple 'Well, we're all patched here" would have gone a long way to improving this score.
I am happy with the work, but my fiance felt overlooked. I work in the trade industry myself so I think that the service side is as equally important as the job quality.
(Edit that my girlfriend added after company's response) --> "I feel like I would have remembered him saying that. And if he had, I would have asked him to let me know what he did specifically. I’d never be okay with someone finishing a job and just leaving the house.
It sort of made me feel insulted. Like, as the woman I didn’t need to know."
<lowering my score because owner did not take ownership over his actions>