Edmonton Fireplaces

Formerly Flame on Professional Fireplace Services
Fireplaces
Edmonton AB T6V 1R3
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Edmonton Fireplaces
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97%

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Reviews by rating (past 12 months)
Best of 2017 winnerBest of 2017winner

Reviews for Edmonton Fireplaces

Average customer rating:
10 10 (63 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Replacement of gas insert

We contacted Edmonton Fireplaces to service the two fireplaces in the house we had just moved in to. We ended up servicing one of the fireplaces and replacing the gas insert on the other since it was quite old. Jason is very professional and knowledgeable, and he provided us with the best service possible. The new insert is beautiful and works like a charm.

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Company Response

Happy to hear you are satisfied with the installation of your new gas insert. Thanks for taking the time to write this review and for trusting Edmonton Fireplaces.It was a pleasure to work with you on the installation of your new gas insert .
Thanks
Jason

Julie in Edmonton
Julie in Edmonton
1 review Toronto, ON
10/10

Skip Kijiji! Go with a Pro!

My fireplace was completely black! You couldn't even see the flames. It was horrible! I checked Homestars and then Kijiji. The man from Kijiji answered first, unfortunately hiring this man was an expensive mistake for me. He claimed that my vent was blocked if not completely destroyed, did a substandard job of cleaning and left me with a bill higher than I had anticipated. I had to hire Jason to come in to fix the mess. He was so knowledgeable about my fireplace, and did an impeccable job of cleaning and adjusting the flame so that it completely took care of the carbon problem that I had. I would recommend Jason’s services without hesitation. Please! Save yourself the money, time, and hassle of picking someone off Kijiji and go with a true professional.

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Company Response

Hi Julie,
Happy to hear you are satisfied with the services that were provided.Thank you for taking the time to write this review and for trusting Edmonton Fireplaces.It was a pleasure to work with you in fixing your carbon problem and now you should be able to enjoy your fireplace without the dirty carbon coming back!!Should make that a logo.Go with a Pro!!
Thanks
Jason

Private User
Private User
Private User reviews Mississauga, ON
10/10

Replaced fan in gas fireplace

Jason is someone we trust to do maintenance and service work on our gas fireplace. He is friendly and approachable and always does a great job. He goes the extra mile to make our old fireplace look like new by cleaning it and respraying the finish where it has worn down. He cleans up like a pro and I do not have to do any touch ups myself. Would highly recommend him for his professionalism and customer service!

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Company Response

Thank you for trusting Edmonton Fireplace.Happy to here you are satisfied with the service provided.It was a pleasure to work for you and thank you for taking the time to write this review!!!
Jason

Private User
Private User
Private User reviews Edmonton, AB
10/10

Fireplace maintenance

Jason has provided maintenance service for our fireplace since many years. He is very professional and efficient. He is always available if the fireplace does not work properly. He checked our fireplace and helped us to restart the pilot flame several times at no cost, which was much appreciated. He answers calls and messages quickly.
Thank you for the great service Jason!

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Company Response

Thank you for trusting Edmonton Fireplace.Happy to here you are satisfied with the service provided.It was a pleasure to work for you and thank you for taking the time to write this review!!!
Jason

T Rolfson in Edmonton
T Rolfson in Edmonton
1 review Edmonton, AB
10/10

Great service

I had Jason fix one of my gas fireplace a couple of years ago. He managed to fix a problem with the pilot light that no other technician had been able to fix, even the company that originally installed it. I had him back to our home last week to clean up our other gas fireplace. It had been installed 8 years ago, was pretty dusty/dirty and wasn't starting properly anymore. He cleaned everything up really well and it's working perfectly now. He even came back a few days later to readjust the logs for me. I would recommend Jason and his company to any of my friends.

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Company Response

Hi Terri,
Thank you for trusting Edmonton Fireplace.Happy to here you are satisfied with the service provided.It was a pleasure to work for you and thank you for taking the time to write this review!!!
Jason

Private User
Private User
Private User reviews Edmonton, AB
10/10

fireplace repair

Jason was prompt in coming to our house, and prompt to come back when an ordered part arrived.

He is extremely neat and clean in his work. I chatted with him a bit while we worked, so I saw how he did it. He is a perfectionist, and put a lot of effort into trying to fix and then to remove the defective part.. He even took the time to paint both the metal covering and the metal parts inside, to make them look like new.

i highly recommend him and his work.

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Company Response

Hi James,
Thank you for trusting Edmonton Fireplace.Happy to here you are satisfied with the service provided.It was a pleasure to work for you and thank you for taking the time to write this review!!!I know you will be enjoying that gas insert for years to come !!
Jason

D in Edmonton
D in Edmonton
1 review Edmonton, AB
10/10

Jason performed a maintenance/service check on my 2 fireplaces. He also cleaned both of them.

Jason, serviced and cleaned both of our fireplaces. I was told by Atco that we needed a gas value which would cost around $375.00 just for the part. Jason checked out the fireplace and was honest in telling me that it was just a loose screw and that I didn't need to replace the gas value. I appreciated his honesty. Once thing I did notice is that "his socks were white". I liked that!!! I appreciated his cleanliness as my carpets are a very light color. Good service and my fireplace is running now. Thanks Jason.

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Company Response

Hi Donna,
Happy to hear that you are satisfied with the services provided and for liking my clean white socks.Honesty is key to surviving and building a good customer relations which I think is key.Thank you for taking the time to write this review and for trusting Edmonton Fireplaces.
Thank you for your business!!!!

Kelly Jones from Edmonton
Kelly Jones from Edmonton
2 reviews Edmonton, AB
10/10

Gas Fireplace service

Thank you Jason for your quick response. Our fireplace looks new and refreshed.
Jason is Personable, knowledgeable and provided a great service he took great care when cleaning the interior carbon to ensure it didn't become airborne. thank you

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Company Response

Hi Kelly,
Happy to hear you are satisfied with the services that were provided.Thank you for taking the time to write this review and for trusting Edmonton Fireplaces.It was a pleasure to work with you in fixing your carbon problem and now you should be able to enjoy your fireplace without the dirty carbon coming back!!
Thanks
Jason

Private User
Private User
Private User reviews Edmonton, AB
10/10

Fireplace Installation

After 3 other companies provided quotes etc. Jason provided other options which weren't offered by the others as well as a competitive price. Jason does the initial site visit as well as the installation so he understands the job scope which most companies do not. Awesome job, very happy!!

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Company Response

Hi Steve,
Happy to hear you are satisfied with the installation of your new free standing gas stove and crown moulding that was needed to complete your job.After twenty years of sales ,service and installations we have seen it all and have solutions to almost all problems .Thank you for your business and taking the time to write this review.
Thanks
Jason

 in Edmonton
in Edmonton
1 review Edmonton, AB
10/10

Old fireplace made like new!!

I cannot recommend this company enough! Jason showed up on Saturday right on time. Quickly assessed the conditions of our old fireplace and got right to work. Replaced the old rotted out cap vent on the outside of the house and made it look brand new. On the inside he cleaned out the old fireplace thoroughly and repainted it black. Also cleaned out all glass surfaces and added a nice arrangement of decorative logs inside, (fireplace was empty before).

He left the old and dirty fireplace looking brand new on the inside and out. All throughout the job he was efficient and VERY friendly. A pro with a smile. And all this done professionally at a very competitive price. You can't ask for better!! I know who I am calling next time I need any fireplace service at all. Thank you so much Jason, you are awesome!

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Company Response

Hi Vinnie,
Happy to hear you are satisfied with the services that were provided.Thank you for taking the time to write this review and for trusting Edmonton Fireplaces.It was a pleasure to work with you on your fireplace Make over!!
Jason

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Edmonton Fireplaces

For 20 years, Edmonton Fireplaces has been helping Edmontonians enjoy the beauty and comfort of natural wood, efficient gas, and stylish electric fireplaces. We’re fully certified by Wood Energy Technology Transfer (WETT), a non-profit training and education association dedicated to promoting the safe and effective use of wood burning fireplaces, and licensed gas fitters for gas units. What’s more, we’ve built a strong network of relationships with leading suppliers and name-brand fireplace manufacturers to bring our clients the best in wood, gas, and electric fireplaces. Offering a range of fireplaces and inserts from both Canadian and international manufacturers, we pride ourselves on providing best in standalone and insert fireplaces, and will be happy to find you the exact fireplace or accessory to fit your home’s individual needs. We also provide a complete suite of fireplace repair, maintenance, and inspection services, helping with residential renovations, commercial jobs, and new home construction. Locally owned and operated since 1996, Edmonton Fireplaces continues to help keep Edmonton cozy. Find out for yourself—contact us today!

CATEGORIES
Fireplaces
SERVICES
Installation, Maintenance, and Repair
STYLES
Electric, Gas and Wood Burning Fireplaces
WEBSITE
http://www.edmontonfireplaces.com
YEAR ESTABLISHED
1996
LICENSES
Wood Energy Technology Transfer (WETT)
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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