Four Seasons Metal Roofing Inc

Roofing
Bowmanville ON L1C 4A2
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Roofing
Four Seasons Metal Roofing Inc
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Reviews for Four Seasons Metal Roofing Inc

Average customer rating:
6.3 10 (13 reviews)

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Private User
Private User
Private User reviews Toronto, ON
1/10

Metal roof fiasco

This goes back a bit but I felt I had to share it.

I called Four Seasons and promptly had a meeting set up. The salesman showed up to my home and was very chatty, but things quickly went south. He claimed he was the grandson of PM Mackenzie King (King had no kids so this was a blatant falsehood), and for whatever reason he felt the need to discuss the Paul Bernardo/Homolka crimes, even going so far to say he'd seen the tapes they had made. He also remarked on our child's shoes and items, saying how cute they were; we were extremely disturbed. And, despite not wanting to sign a contract on the spot, he pushed saying he did not have time to come back again to give us a chance to think things over. Because it was much cheaper than other quotes, we signed. But we could not wait to get him out of our house, it was a disgusting experience.

Time dragged on and our project was put off for several weeks, despite having a large deposit and repeated calls/emails (made by us, not by them) and assurances things would start soon. Usually messages went unreturned. I was about to threaten legal action when a very forceful last ditch phone call was made, and materials were finally delivered to our home and work was started. The workers who did the work did their best I'm sure, but knew little to no English.

The project was finished and then, obviously, I was pressed by the administrator to pay up the balance immediately. Funny how service is excellent only when money is owed. I was insulted and refused to pay until the mess and junk left on my lawn was cleared. They cleared the material and I paid the balance.

I've noticed many loose roofing screws around my property after the job was done, but so far, I've had no issues with the roof. I am highly skeptical if I required a warranty service that I'd get it.

I was extremely disappointed by the ignored messages, by the months-long delay in installation, and by the horrifying salesperson experience. The job got done, but it was extremely unpleasant.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Metal Residential Roof

I met with George and he answered all my questions efficiently and was very knowledgeable. We asked for our roof to be completed within 2 weeks and it was done on time, as expected.
The crew worked very hard, cleared the area after complete, and came back to make some minor adjustments I requested within a day.
We have received so many compliments from neighbours who seem quite willing to get a quote as well. We have the nicest roof on our block!
Thanks guys!

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Hilda in North York
Hilda in North York
1 review Toronto, ON
0/10

Metal roof done by Four Seasons roofing

We had our tile roof changed for metal roof by Four Seasons roofing, last year in 2018 October. The company is advertising 55 year warranty. We contacted them a month ago about a leak coming in at the went in the bathroom and about an unprofessional finish on a lower roof above the bay window. After you pay there is no warranty at all! I call constantly, left at least 5 messages, nobody calls back. Today October 11th finally after all these attempts to speak to someone, a lady picked up the phone ( now I am sure by mistake) she told me that she will look into our problem stay on the line.
After 10 minutes we were disconnected, nobody called back since then. I left 2 messages again, no calls! Don’t use this company! They are using outside contractors to do the roof, you never know who are you going to get! After the roof was finished nobody came out from the company to inspect the work. I am attaching pictures! Please see for yourselves! Now we have no choice but find help through the Better Business Bureau, CP24 if we have to, after paying $ 27,000, advertising 55 year warranty, there has to be a solution for our problem!

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four seasons roofing in Whitby
four seasons roofing in Whitby
1 review Whitby, ON
6/10

sheet metal roof installation

In the spring of 2018, I contacted Four Seasons Metal Roofing of Bowmanville for a quote on installing a sheet metal roof on my Whitby home. Based on satellite imagery, I was told that my roof was 25 squares and the that the cost would be $550 per square plus tax for a total of $15,537.50. Since their product seemed to be the best on the market, I agreed. The sales rep came to my house for the contract signing and I was given the contract with a new cost without any warning. When I questioned the new price, I was told that, based on satellite imagery, my roof was actually 29 squares to give a new cost of $18, 300. I believe that in some circles this is called a "bait and switch". I signed anyway. After I signed, someone came to the house with a ladder and actually measured all the faces of my roof with a tape measure. Upon completion of the roof, I got out my ladder to clean the eavestroughs which the subcontractor had left full of shingle edge cutoffs. This is when I noticed that one of the panels had a dent in a rib. I contacted the company, I contacted the subcontractor, and, after a year, I still have a dented panel on my new roof. The product appears to be good but don't trust the first quote, don't expect decent cleanup and don't expect any attention to your complaints.

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jtrifoli in Brampton
jtrifoli in Brampton
1 review Brampton, ON
1/10

Very unporfessional company

On August 9, 2019 I signed a contract to have Four Seasons Metal Roofing do my roof. I paid a $6000.00 deposit for a $20,000.00 plus tax job. I was told that since I was not in a hurry that the job should be done in October or early November. I phoned many times to find out when the job was to be done and was told that the installation had been moved to early December. December came and went with no one coming. I phone again many times to query why no one had come but I had to leave messages. I left messages with the office, the General Manager as well as the owner. I left at least 6 messages but not one of my calls was
returned. I was in contact with my salesman and he could give me any answers but told me he had left messages with the company and they were not returned either. In early January I had a message on my phone that the materials would be delivered on Saturday and left on the right had side of the building. I called back Friday morning and left a message
to leave the material on the left had side. When I arrived home on Saturday I found the materials on my lawn on the right hand side. Finally on January 14, 2019 I decided that I would have to sue the company to get my money back and had composed a letter to that effect. I was going to send it to my lawyer for his input and I received a phone call from the salesman asking if the installers had shown up. I looked
out the window and there was a ladder leading to my roof. They had started the installation. The installation was completed on February 15, 2019. While I consider the installation process to be good, I feel the company is very unprofessional. They not only ignored me and did not return phone messages, did not follow instructions on where to leave the material but the length of time it took them to complete the job was not only not what I was told but almost took six months, and I am not sure if
I did not hound them if they would have ever done the job and just kept my money. When the sales manager came to get the final payment and finish the job he did not have an invoice or a guarantee but emailed it to me so I could print it. This was a very trying experience for me and I would suggest that anyone planning to do business with this company think twice or at least do not give them any money until the job is done.

2 of 2 people found this review helpful.
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Company Response

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Vince from Scarborough in Scarborough
Vince from Scarborough in Scarborough
1 review Toronto, ON
10/10

New metal roof

Work done as scheduled, professional workers, job went seamlessly. I was amazed at the transformation of the house, have gotten may compliments from family and friends. One reno not regretting doing. Thank you Four Seasons.

Vince

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Charley from Richmond Hill
Charley from Richmond Hill
3 reviews Richmond Hill, ON
1/10

Very negative and suffering experience with this company

We signed two contracts and paid the deposits(25%) on June 02. They original promised for the projects starting day is four to six weeks after the contract signed. As we've agreed, one project should start on July 15th, and the other project scheduled on August 15th. After continuous begging the first project finally started on August 7th and finished on August 15th. It's about a one month delay. Right after that, we find there some problems on the new roof when it's raining. We have sent them the messages and photos to show the problems. Also the skylight installation is not isolating the noise properly. But to this date, they still haven't arrange anybody come to fix the issues, and are unable to even provide a date.
The situation of the other project is even worse. We couldn't even get a certain starting date.
We find this company don't treat the signed contract seriously and almost have no control of the progress of the project. We try hard to call them or send email to them, but very few chance to get a response. We find we are totally to be ignored. Our experience with Four Seasons Metal Roofing is very negative and suffering.
The problems of waterfalls on backyard side has been resolved by adding some small metal panels. The skylight reinstalled by ourselves. The other projects has been canceled.
Anyway, this company can never be trusted. As long as they get your money, the game is over. Forget about their any promise orally or in writing, they will never response your request. They even refuse to provide you their HST number, even though they do collect the HST money.

Review has 2 previous versions
2 of 2 people found this review helpful.
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jeff wren in Toronto
jeff wren in Toronto
1 review Toronto, ON
3/10

unprofessional

The company did not complete the Job. They did not clean up after themselves. Our neighbours are not very happy as well. Once they recieved there money they did not care about our concern. I wound not recommend this company.

8 of 8 people found this review helpful.
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Diana in Bowmanville
Diana in Bowmanville
1 review Mississauga, ON
10/10

Metal Roofing experience

In 2015, there was only one other home with a metal roof in our community and we researched all companies and decided on Four Seasons. With the recent wind storm and finding pieces of neighbours' roofs all over our yard, we are very happy with our purchase. The Four Seasons sales people and installers were always friendly, respectful and receptive to our many, many questions. The install went seamlessly and clean up was very thorough. This company is very professional and was a joy to work with.

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Company Response

Thank you Diana for the kind review. We value the trust you put in us and are committed to delivering a great product along with a great experience.

Omar Salman in Hamilton
Omar Salman in Hamilton
1 review Hamilton, ON
10/10

Four Seasons Metal Roofing - AMAZING EXPERIENCE

From beginning to the end, Four Seasons Metal Roofing Inc did a fantastic job.

From the initial consultation with Peter who presented himself well with great professionalism and who was very knowledgable of the product, installation process and was able to explain the process so that it related to my wife and I. At no given time did my wife and I felt pressured or felt there was a sales pitch, Peter approached us with an open and honest conversation about the company, products and services.

The installation was seamless; the crew was extremely professional and for my wife and I, we were extremely impressed how neat and organized they were. At the end of each day (took 3 days to install) they were meticulous with ensuring that there was no debris left on our property.

Peter did a great job with following up during the installation process to ensure that my wife and I felt comfortable with how the installation was progressing; which I truly appreciated.

Four Seasons Metal Roofing Inc. does have a finance option (simple application process) which my wife and I did take advantage of; especially since we can pay off the loan as fast as we like without any penalties associated. So for those who are managing multiple reno's (like we are) this a great option to help manage the budget.

I would highly recommend Four Seasons Metal Roofing Inc. for those who believe in being treated like a person instead of contract, honesty over a sales pitch and efficiency without sacrificing quality work; if that sounds good to you then Four Seasons Metal Roofing Inc is your type of Company.

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Company Response

Thank you Omar for your kind and detailed feedback. We want you to feel comfortable and informed in your decision. We wish you the best in all your renos and glad to know that this was a positive experience for you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Four Seasons Metal Roofing Inc

Four Seasons Metal Roofing takes pride in providing quality metal roofing services and supplies to home owners and businesses in Ontario. With a combined experience of over 25 years, our sales professionals, roofers and engineers understand that a successful sale begins with creating a strong relationship with the client. We ...
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