Crose Mechanical Heating And Cooling

Heating & Air Conditioning
Leith ON N0H 1V0
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Crose Mechanical Heating And Cooling
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79%

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Reviews for Crose Mechanical Heating And Cooling

Average customer rating:
9 10 (18 reviews)

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Matthew
Matthew
0 reviews Tobermory, ON
0/10

Furnace and propane line installation

This company is a nightmare to deal with, good luck if any problem arises since they refuse to stand behind their work. On September 24, 2020 Crose Mechanical installed a propane line and furnace at the home we were buying (work order #001172). The gas line ended up leaking at the furnace pipe fittings from day one. The house then was unoccupied until we moved in.

The propane gas continued leaking into our home after we moved in causing my children vomiting and complaining of headaches. It wasn't until November 27, 2020 that the gas leak was discovered after making the connection between how fast the propane tanks were dropping in volume and the symptoms being experienced. We lost hundreds of dollars of propane from our tanks in this incident.

We called the gas company who owned the 3 storage tanks outside and they came out and sprayed the pipe fittings at the furnace with a soapy solution and it was bubbling like crazy. The gas company then fixed the leaking fittings at the furnace that Crose installed inside the home. My wife and I have been calling Crose Mechanical for 2 weeks in November and every time someone picks up the phone they have no idea what we were talking about. The company just ignored us and tried to blame everything on the gas company for their role in our problems. In the end the gas company took care of us.

On December 11, 2020 the owner of Crose Mechanical phones me and tells me they will do an investigation and that they did a pressure test on the line and that it must have been the previous owner who banged it up (in an unoccupied house?). At the same time he was on Facebook telling my wife that the problem "is in the gas companys hands". How is the shoddy installation inside our home that his company installed the gas companys fault? Nothing offered but lip service about an investigation and scapegoating others for the bad job they did.

It seems more likely a bogus pressure test with fake numbers was "performed" since the house was empty and unoccupied during the install they simply didn't care. The furnace install was rough all around and the filter on top of the furnace can't be even be seated properly. They punched careless holes in the walls for the gas line with splinters and frayed sharp edges everywhere. They didn't even bother to ground the gas line. Very poor performance on their part with no attention to safety, I wouldn't recommend this company to anyone.

Now into January 2021 and no investigation was ever performed by Crose and no further contact was made to us. We reported Crose Mechanical to the BBB.

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bob in Leith
bob in Leith
1 review Leith, ON
10/10

Our Old Gas Fireplace Runs Better Than Ever!

Eric and his whole team take great care of us. Technician AJ takes great pride in his work and got our gas fireplace working the best (and the quietest) it's ever worked in thirty years! Thanks from Bob and Anna!

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Marsha in Owen Sound
Marsha in Owen Sound
1 review Owen Sound, ON
10/10

Life...aka....Heat Savers

Our furnace decided to hold back it's heat on New Year's Eve day.....a call to Crose Mechanical was all we needed to do. Within the hour we had a call back and an hour later a technician. We were very lucky that the part we needed was in their shop as the distributors were already closed. We were fixed up within the hour and had heat by dinner. We rang in the New Year with heat and two grandchildren:) Thanks for the speedy, efficient fis!

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R&K Burrows in Leith
R&K Burrows in Leith
1 review Leith, ON
10/10

Propane hook up for BBQ

Thank you to Crose Mechanical for the friendly efficient service! We had furnace installed last year and BBQ hook this year! Great service and friendly knowledgeable staff. Definitely recommend this company!

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Ryan
Ryan
1 review Meaford, ON
10/10

Furnace repair and preventative maintenance

Eric and his team where professional and very helpful. They were upfront and honest, we would definitely call them if we have any issues in the future

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helenking
helenking
1 review Owen Sound, ON
8/10

Installed gas stove

Good work done in a timely manner
Very happy with the job that was done

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thecaptain
thecaptain
1 review Owen Sound, ON
10/10

furnace repair

work was done quickly and reasonably after hours calls involved were quite reasonable too I couldn't be happier

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Dave
Dave
1 review , ON
10/10

Residential Boiler install

They I nstalled intake, exhaust and gas from tank. Everyone was very helpful and easy to deal with.

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More about Crose Mechanical Heating And Cooling

Crose Mechanical is a full service Mechanical, Heating, Ventilation, and Air Conditioning company with 25 years of experience serving Owen Sound, Grey and Bruce. Offering Sales, Service, Repair and Maintenance of affordable Heating and Cooling solutions. We offer free estimates and look forward to hearing from you. Now with Office ...
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