Smart Choice Windows & Doors

Windows & Doors Installation & Service
Toronto ON M3J 2V6
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Reviews for Smart Choice Windows & Doors

Average customer rating:
9.7 10 (28 reviews)

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Alex from Markham
Alex from Markham
3 reviews Vaughan, ON
10/10

New windows and Door

From start to finish, I was impressed with the entire team and process. The salesperson Avi was so helpful at selection and answered any questions I had. He was on time, very knowledgeable and was excellent with regards to communication. The installation team was amazing, clean and did a great overall job. Before they left they made sure that we were good with the final product and answered all our questions. Avi then followed up with us after the job was completed to make sure that we were satisfied with the final product. I'm very happy with the end results. I wouldn't hesitate to recommend them to friends and family.

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Company Response

Thank you very much Alex for your review. We are doing our best to satisfy our clients and will be glad to make happy with our great product all of your friends and family.

ANN in Toronto
ANN in Toronto
1 review Toronto, ON
10/10

WISH I'D ORDERED 2 MORE CASEMENTS FOR LIVING ROOM

I can feel the difference right away. Wish I'd gotten the other 2 living room windows replaced too at the same time. I regret not getting 2 quotes; one for 10 windows, the other for 12. Now I want the other 2 done! The salesman is such a great guy, and the installers are very hard working; even in the cold weather they had when they came. I kept making tea for them so they can warm up. I hope to get a very very special price for the other 2 casements in the same size as the one you already supplied me with.

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Company Response

Hi Ann, thank you very much for choosing Smart Choice Windows & Doors for your window replacements. We had a great pleasure working with such a kind lady. Please feel free to call us anytime for future business relation. You may call your sales man to receive the quote for your 2 windows. Have a great long weekend!

Chris
Chris
3 reviews Toronto, ON
6/10

New Front Door - Decent Finish - Overall ok-ish customer service

Be advised of my story. After months and months of waiting (approx. 4) they came to install the door. The door was not what we discussed and it couldn't even fit the standard door latch we had chosen. (not exotic at all it was Schlage brand from Home Depot) and the glass insert was different from what we had asked for. After some discussion with someone in the office they agreed to redo the door. It took a very long time for them to remake the door and book a time to reinstall the door. few months later as we moved into fall we noticed a draft coming from the door and a visible gap became apparent in the seal around the door which I believe stems from the replacement door being made slightly too small. This was brought to the attention of the company on many, many occasions asking them to come and reseal the door/fix the issue. After some more delays and excuses the door was repaired.

Positives are:
After Making a door with issues they agreed to replace the door which shows they stood buy their product (this is key for me)
Door itself seems to be well constructed
They fixed issue with draft coming in.

Negatives are:
The replacement door did not fit all that well and was drafty
Getting them to repair the draft was like pulling teeth but they did it

Review has 1 previous version
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Company Response

Hello Chris! Sorry for the issues and troubles we made you. First about the glass! You choose a glass and then you change the design and unfortunately the sales rep didn't changed that in the contract, this is why the first glass was installed. The lock didn't fit cause of the shelve that you wanted to have on the door. But at the end we did replaced the whole door to your satisfaction. About the timing, unfortunately it takes a long time to get a custom door, especially painted. You purchased the door in April and it was installed in June, its a very fare time for custom door. For the draft i apologize for the inconvenience but i did speak to you and we did tell you that its been crazy busy cause of end of the season. I apologize again for a long time that the service is not done but that would be finished very soon. Hope to change your mind about our company soon. Sorry for the inconvenience.
Happy New Year!!!

Lori
Lori
1 review Toronto, ON
10/10

purchase and installation of new windows for entire house

The installation crew (Vadim et al) was great ! They arrived at my house when I was told they would arrive, they were professional, efficient and kept the work site (i.e. my house) clean/tidy. (i.e. garbage was taken away each day, work areas were swept each day etc.) Our original windows had really nice finishings inside ( i.e. large window sills , nice trim around the windows inside)- I was not 100% certain that we would end up with the same finishings inside- but we did - the installation crew was able to replicate our original windows.
I was originally told installation would take 4 days- the crew (3 people) finished in 3 days.

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Company Response

Thank you Lori! We loved working on your beautiful home, making our clients happy makes us happy!

Paul
Paul
1 review Toronto, ON
10/10

Window replacement

Excellent work cleaned up everything would highly recommend and appreciate there dedication
Thank you
Paul Morris

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Company Response

Thank you Paul for your review !

markj-f
markj-f
1 review Toronto, ON
8/10

Windows

Although they did pretty good job, I'm still fining bits and pieces, including glass shards - I cut myself on one, and screws on the driveway. They also cracked a lighting fixture.. I understand these things happen, and maybe they did not notice, but if so, it was not mentioned.

Other than the work, I was surprised a bit on the 3 bathroom windows - the old ones were frosted, but these new ones are clear. It never came up when they were evaluating the install.. something that should be noticed/discussed, I think.

Mark

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Company Response

Thank you for your review Mark! Sorry if the installation crew missed some screws and glass pieces. About the frosted glass-if you had the windows that qualified for Green Ontario Rebate then the frosted glass is not qualified. If you have regular, standard windows and the frosted glass is mentioned in the contract then we will replace it.
Sorry for any inconvenience.
Thank you

Thornhill A.
Thornhill A.
2 reviews , ON
10/10

New windows for the whole house

Honestly, before they came, I had alot of questions and worries, their showroom, which was clean, simple and showed all the options, which provided some peace of mind, yet I was still worried about the final job. Also, I did alot of research, had several estimates and also used the Ontario Green Rebate.

On the actual day of the job, they EXCEEDED all expectations in all ways. The actual windows, plastic moulding trim around the windows, their professionalism, cleanliness inside & outside and their high attention to detail and expert installation.

Truly A+ service and product, would HIGHLY recommend everyone to get an estimate.

Thank you again Smart Choice. You guys earned and deserve this feedback & rating.

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Company Response

Thank you for trusting our company with the windows in your home. We are very happy that you enjoy them and had a positive experience with our company.

John from Scarborough
John from Scarborough
5 reviews Toronto, ON
10/10

14 New Windows

Smart Choice replaced 14 windows and we are beyond pleased with the installation and results. All windows, a mix of triple-glazed larger horizontal sliders and smaller vertical sliders, were replaced brick-to-brick - all the old aluminum window frames, pink insulation and hardware, about 40 years old, were removed and replaced with new brick molding, spray foam insulation, and new interior and exterior trim. The 3-man Smart Choice crew took 2 days to complete the job and left the house in perfect condition. The windows look fantastic, operate perfectly and have helped to dramatically improve the comfort level in the house - the air temperature differential from main floor to upper floor has gone from several degrees to about one degree of difference. We wouldn't have believed that new windows could have that dramatic an effect, especially on the comfort level in the upstairs bedrooms. We no longer need to crank up the AC, to keep upstairs bedroom temperatures bearable. Thanks Smart Choice!

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Company Response

Thank you John for your feedback!
It was a pleasure to work with you.
We are very happy to hear that you had a good experience with our company.
Our goal is to make our clients happy.
Enjoy the new windows!

Smart Choice Windows Team

Adam in Toronto
Adam in Toronto
1 review Toronto, ON
10/10

Great Service! Excellent Job!

Finding a reputable window company that provides a great product at a reasonable cost is very Hard to find especially when it is for a custom project like mine. Recommended by a neighbour I hired Smart Choice Windows and Doors and I am glad that I did. The workers did an exceptional job. I am very happy with the work and would highly recommend.

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Company Response

Thank you very much for the review Adam! Im glad you are happy with our product! Enjoy as tour neighbor Sasha enjoying it!

fabio.colella
fabio.colella
1 review Toronto, ON
8/10

changed 9 windows on my house

the installer work with percision and efficient and a did an excellent job and the finish was very good and the windows look unbelievably beautiful and you would new believe it was the same porch.

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Company Response

I'm glad you happy with the product and installation!
Enjoy the new windows!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Smart Choice Windows & Doors

SMART CHOICE – WINDOW AND DOOR SYSTEM INC. We are one of the leading suppliers and installers of windows and doors in Toronto, that are specially made to save energy. Our large inventory includes every conceivable window and door styles that you can imagine, from sliders and casements to European style tilt and turns and picture windows to elegant patio doors to well-secured entry doors, complemented by a range of colors and maintenance free interior options.
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Our Windows and Doors are built to the highest industry specifications and all our window frames and sashes are fusion-welded in the factory, for that robust strength, with a lifetime factory processed seal for air and water leakage.
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Smart Choice window and door panes are manufactured with double seal insulating glasses with multi-point locking systems on the casement for greater security, convenient operation, cool style, and durability. Our manufacturing environment is 100% lead-free, and PVC safe manufacturing process.
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Any new windows and doors can bring up the value of your home considerably, more so with Smart Choice Window and Door System as they are crafted by homeowners like you with infinite care and well attentions to details, built using the finest materials with the most current technology. We guarantee your investment with the industry-leading warrant.

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Call us today for an estimate.

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