Global Eco Energy Group

Heating & Air Conditioning
Markham ON L3R 1J3
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28%

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Reviews for Global Eco Energy Group

Average customer rating:
3.3 10 (3 reviews)

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noe in Pierrefonds-Roxboro
noe in Pierrefonds-Roxboro
1 review Montreal,
0/10

Worst service

They have the worst customer service. Their system hangs up on you after 10 minutes of wait time. I rented a water heater a year ago, and it already broke, causing a mess in my basement. On top of it, the technician came in the morning, and confirmed that the heater has to be changed. But it took Global Eco till the end of business day to approve the change, only to tell me that they don't have a tank in stock, and it will only come in on Wednesday. Meaning that my household will be without hot water for 3 days when it is -15 outside. The supervisor mitigated, that at least "I have heat," and the fact that my tenants and I will be stuck showering with freezing cold water for the next three days is just a minor inconvenience. I had a person wait at home all day after them, and me having to stop working to call on an almost hourly basis to have an update. they pretend that they do not have any tanks in stock.. which is highly unlikely, and they don't have any emergency plan in place in situations like this, when your tank breaks during winter.The supervisor did not try at any point to find a quick solution or to compensate the situation. When I threatened to cancel the contract, instead of finding a way to remedy the situation the supervisor explained that I will have penalties, as I have a contract with them. According to the Consumer Protection Act, the supplier needs to warrant that the prescribed good or service will work for the term of the agreement. This product broke, it happens, but as a supplier they need to be able to replace it immediately, if not they are in violation of the agreement. On top of it the customer Service representatives were condescending. The technician was very sweet and empathetic, however the situation was outside of his control. I chose to rent a tank rather than buying because of the Service. This is not the Service I signed up for.

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Tedlachmansingh in Markham
Tedlachmansingh in Markham
1 review Markham, ON
10/10

Professional installation and strong customer service

I was recommended this comp at by a friend who text my had both his furnace an AC replaced. I also needed to replace my furnace and air conditioner and have been putting this off for a couple of years. It was Difficult to navigate all the different companies and figure out who to trust. I was so happy that I received a recommendation from my friend. I dealt with Ali and He helped determine the right furnace and air conditioner to meet my needs. For the air-conditioner my wife wanted that was quiet and did not generate too much heat based on the location in our backyard. Ali did some additional research before making his final recommendation.

Both the Goodman brand furnace and air conditioner were very neatly installed in a finished basement and on a finished deck . The workmen arrived with in the time range promised. I was also impressed at how clean they were and left almost nothing behinds.

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Linda Gaba in Markham
Linda Gaba in Markham
1 review Markham, ON

First Review

0/10

Not to be trusted

This company is not to be trusted. Their representatives will not tell the truth to get you to sign their agreements and it's costing me. I've spoken to Michael (apparently the owner in Ontario) who refuses to take any responsibility for the conduct of their sales personnel. Do NOT get involved with this company!!

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More about Global Eco Energy Group

Global Eco Energy Group is a leading provider of quality Heating, Ventilation and Air Conditioning systems offering 100% comfort and efficiency perfect for the modern household. As the lead innovator in the region, we offer and recommend only the best cooling and heating systems service offers, including the production of ...
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