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Floor Coverings International – North York
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92%

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Reviews for Floor Coverings International – North York

Average customer rating:
9.5 10 (26 reviews)

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Juliana in Toronto
Juliana in Toronto
1 review Toronto, ON
10/10

Professional, Skilled and Friendly

Sam and Vincent were both friendly and kind. The quote that Sam wrote up was detailed and professional and half the price of another quote we got. They were able to do the job the very next week! So quick! The tiles look great.

The icing on the cake was that we had a large rock on our patio that we wanted removed. We asked Sam and Vincent if they thought maybe they could move it while they were there? They were so sweet and said they'd try. Well... they did it!!!!! FOR FREE.

We've never had such a pleasant and smooth experience getting something fixed in our home.

Highly, highly recommend!!!!

p.s. (Re: photo below. The new tiles also extend into the closet)

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Company Response

Thank you so much for your kind word, and we are also very happy to work for very nice and kind customer like you.

Private User
Private User
Private User reviews Toronto, ON
10/10

Bathroom floor tiling

On first contact by phone, Drew asked good questions and offered options for tiles for a small basement apartment bathroom. When he understood what I wanted, he had many suggestions for tiles, came soon after to look at the bathroom and promptly sent a quote. It may have been a bit high, but I felt that it would be worth it as it was promised to be done soon. Sam got in touch and the job was done a week later and took a day. Sam stayed with the tiler, Vincent, helping him through the very hot day to make sure all could get done in good time. It was a small job, but I felt well taken care of with updates and little consults throughout. Everyone involved was pleasant and helpful. Thanks!

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Company Response

Thank you very much for your kind review which help other people on how we treat our customer and do our works.

abako
abako
1 review Newmarket, ON
10/10

Hardwood Flooring Installation at Home

We were very impressed and satisfied with the work and quality of the hardwood floors installed at our new home, moreover the timing that they were able to complete it just prior to our moving in. I would highly recommend them to anyone who is interested to renovate their flooring to hardwood within their homes. Thanks for the good job done!!!

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Company Response

Thank you very much for your kind word and support Arnold.
We appreciate your support, cooperation and good communication during the project execution which made the project a success.

vto_823
vto_823
1 review Whitchurch Stouffville, ON
10/10

Laminate installation for main floor

They were very accommodating and had great communication. The price is a little more expensive than others but I am satisfied with the product and the service.

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Company Response

Thank you for the review.

Reva M.
Reva M.
1 review Toronto, ON
10/10

Replace and install kitchen floor

We hired Floor Coverings Internstional to replace our kitchen hardwood floor and entranceway ceramics tiles with porcelain tiles.

We were walked through the process very thoroughly by Drew Timbers (from North York store). He sent us to a tile company they deal with and we picked a beautiful tile.

Everyone was professional and Sam and Drew were always available for any questions we had.

There were some small delays but we were not inconvenienced much.

When the floor was finally done (after recaulking) it turned out beautifully.

Thank you Sam and Drew for being so helpful and professional and so kind. I felt they worked hard at making us happy and really cared that we were happy with the job and we are.

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Company Response

I am glad that you are happy with the new tiles. Thank you for the review

Bo
Bo
3 reviews Aurora, ON
0/10

Kitchen backsplash work

The overall experience is terrible. I found this vendor on Homestar for doing my kitchen backsplash. The salesperson contacted me a few days after I submitted the request and quoted a higher price than the others. I believed the service worth it due to the rating.

Then the nightmare began. The sales first book a weekend as he explained the service to be finished in 1.5 days. Just the about 2 days before the scheduled date, he called that the tiler is not available and he will re-schedule it. I was surprised as he should handle this at the beginning but I have to accept it as no way to have the tiler here. The 2nd schedule was booked the weekend after the 1st one and then the same thing happened. The sales called again said that he forgot to book the date with the tiler and he asked me to do this. I was shocked that why should I do his work while I have paid for the service.

Finally the sales booked the 3rd date which was a long weekend. I have to cancel my schedule to wait at home. The tiler came this time and did 70% for one day and left the rest to the Saturday later as he wanted to take the weekend with his family which I totally understand. However the bad service management from Floor Coverings International ruined the family time for the weekend for both of us.

I would like to give credit to the tiler's work but the whole experience dealing with Floor Coverings International is unbelievably awful. I asked if I could be compensated for a discount but the answer was no. Anyway, I paid for the balance I would never want to get the service from this company. Not recommended to anyone who value your time and expect to have your paid service done on time.

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Company Response

Bo, we are sincerly sorry that you did not enjoy the installation experience. Scheduling installations for weekends as requested can be difficult but that is no excuse for the miscommunication. We had hoped the Starbucks and Cineplex gift cards would help to compensate for the family time we disrupted. Once again we are sorry you did not enjoy the experience our tiler greatly appreciated the tip you gave him when he finished the installation.

Helga
Helga
2 reviews Markham, ON
10/10

Floor carpeting

I was extremely pleased with my sales rep Drew’s knowledge and professionalism. I purchased bradloom for my staircase and upstairs hallway. The installers were terrific. They arrived and finished on time, cleaned up after themselves and took everything away with them which saved me from having to put the old carpeting out to the garbage. I would highly recommend them to anyone.

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Company Response

Thank you for the review we are so glad you are happy with your new carpet.

Rita from Toronto
Rita from Toronto
2 reviews Toronto, ON
10/10

We had a fantastic experience, start to finish!

From our first contact with Drew we were impressed with Floor Coverings International. Drew came to our office with samples to provide a quote. The quote was reasonable and we hired the company. When the installation was done, it was on time and on budget, and done when our office was closed to decrease disruption of our business. The carpet layers moved the big furniture and put it back afterwards. Amazing service! The follow-up was was incredible. We had a small issue with our baseboards due to the age of our building (old!) and Sam, the manager, came back on TWO weekends, on his own time, to fix the issue. We cannot recommend these guys highly enough. First rate company! Keep up the great work.
Midwife Alliance
166 The Queensway,
Toronto

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Company Response

Rita, thank you very much for the review we are so glad you are happy with your new carpet.

Peter
Peter
2 reviews Toronto, ON
10/10

Kitchen and hallway tiles

Floor Coverings International provided outstanding service with the installation of tiles for my kitchen floor and hallway. I would highly recommend their services as they are very reliable, professional and do quality work. The project was completed on time and on budget.

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Company Response

Peter, we are glad you are happy with the project. Thank you for the review.

gchelva in Toronto
gchelva in Toronto
1 review Toronto, ON
10/10

Laminate for 2 bedrooms

Sam Cendana was amazing from the start. Fully describing the work, quality, expectations, and protocols, there were no surprises with the installation. This company is very well versed in rules and regulations. We live in a condo and Sam beat our property manager to certain points even before they got there. They made sure everything was to code and dealt with all the cleanup. We had carpet in 2 bedrooms which we replaced with laminate when we bought the condo. Sam matched it to near perfection and the installation was done in a day. They don't end with the project, as Sam came back to inspect and ensure everything was done to the quality expected with the company. Very impressed with this company and highly recommend. If you want the job done right the first time and up to code, this is your answer.

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Company Response

Thank you for your kind word, we only try our best to help and serve our customer and turn our customers to happy customers.
Appreciate for your business and trust to us to replace your flooring, and thank you for your courtesy and very good cooperation throughout the project execution.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floor Coverings International – North York

Floor Coverings International offers the best 'in-home' flooring experience.
When you're interested in ANY flooring job in your home we will come out to meet you for FREE!
When we come to your home we bring our Mobile Showroom with over 3,000 samples of different types of flooring so that, on this free visit we will be able to show you your product choice in the light of your own home! We'll also measure your area, and provide you with a final quote, all in the same visit.
We sell & install all of the best major brands and name brands of flooring products including, carpet, hardwood, vinyl, luxury vinyl, laminate, tile, stone, designer area rugs & more!
The best part of what we do is being able to observe the flooring jobsite condition, listen to customer's need, and able to suggest and discuss with Customer to find the best flooring option for the Customer.

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Carpet Solid Hardwood flooring Engineered Hardwood flooring Laminate Luxury Vinyl Tile & Plank Ceramic/Porcelain Tile Area Rugs Carpet runner
SERVICES
Refinishing hardwood floor
WEBSITE
http://northyork.floorcoveringsinternational.com/
PAYMENT METHOD
Cash, Credit Card
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
2 years workmanship warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.