The sales person was very personable. No pressure, no rush, and responsive to questions we had afterwards. We obtained several quotes from various companies. Renova's wasn't wishy washy as in "here's our quote, but if you get a better price, let me know and I may be able to do something" as we got from some of the sales people from other companies. It was "here's our best price", and comparatively it was indeed a great price. We installed all new windows in the entire house, minus the basement. They were vinyl which I was apprehensive about. I had concerns about the overall appearance of vinyl versus wood, but now that they've been in over a month, I would choose vinyl again. They look great, clean, and crisp. They are easy to keep clean and maintain. We contracted the work in Nov of 2018, and installation happened in April of 2019. There were scheduling conflicts that came up on both ends, so we did have to reschedule a few times, but communication was free-flowing and always open. Installation took a day and I was happy with the workers and the work. Afterwards, I did notice once of the screens had a small tear. I reported this, and a new screen was ordered, and I received it in a couple weeks when they were next in the area. It made a difference that the sales person was part-owner, and was there for the installation, and was my point of contact afterwards. Overall I feel like they really took care of us. I'm very appreciative.