Neo Kitchen

Kitchen & Bathroom - Cabinets & Design
Vaughan ON L4K 2X2
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Reviews for Neo Kitchen

Average customer rating:
9.8 10 (19 reviews)

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Tanya from North York
Tanya from North York
17 reviews Toronto, ON
10/10

Kitchen Cabinets, Fireplace & Crown Mouldings

Neo Kitchen installed new cabinets in my kitchen as well as crown mouldings and a new fireplace surround in my living room in April 2018. Michael was extremely pleasant to deal with and made a potentially stressful renovation remarkably easy. His assistant, Gaby, promptly returned my calls, provided answers to my numerous questions and helped keep everything on track.

First, Michael sent someone to measure the kitchen, then he scheduled an appointment in his showroom to discuss the plans with me. At the appointment he showed me detailed 3D plans (prepared for me at no cost, unlike several other companies which charge for this service) and then made adjustments based on my comments. He provided me with a fixed price at the appointment which included both the basic cabinetry and a wealth of extras such as a pullout pantry, rollout shelves and a magic corner.

I had already received several estimates from other contractors but none were as detailed, as professional or with as creative a design as Michael. His pricing was also extremely competitive and he did not "nickel and dime" on small adjustments even when I picked a more costly option. I chose not to work with an independent kitchen designer so I appreciated Michael's valuable input and, particularly, his fearlessness in speaking up (very politely!) if he thought I was making a poor choice (he was invariably right!).

Michael was flexible about changing the installation date (twice!), once to accommodate my vacation plans and the second time to accommodate my general contractor. Installation was very speedy (about 3 days) for a reasonably large kitchen and Michael promptly sent workers back twice to fix minor issues (a few days after installation and, again, at the end of my project once all the other trades had finished). Having now lived with the kitchen for several months, I can attest to the high quality of the design, materials and workmanship.

Renovating the fireplace was an afterthought but Michael rose to the task magnificently and worked up a design which modernized our family room while preserving our existing gas fireplace.

I would highly recommend Neo kitchen for their professionalism, quality, attention to detail, value and after sales service. I am posting "before" and "after" photos so you can see the huge difference.

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Company Response

Thank you Tanya,

It was our pleasure working with you! We are delighted to hear that you are happy with your kitchen and fireplace cabinetry, and have received exceptional customer service. Here at Neo Kitchen we aim to achieve these results for all of our clients - lucky for us you made the process effortless. Thank you for your kind review, we appreciate that you noticed the little details in our consultations and workmanship. Warm wishes to you and your family, we hope to hear from you again.

All the best,
Neo Kitchen Team

Holly in Richmond Hill
Holly in Richmond Hill
0 reviews Vaughan, ON
10/10

Kitchen

We love our new kitchen by Neo Kitchens.
Michael & his crew are extremly professional and kind. Their price was unbeatable without having to compromise on quality.
They made my kitchen dream come true!!!
Holly & Issac

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Company Response

Thank you Holly and Issac! We are so happy to hear that you achieved a beautiful kitchen. We are proud to be able to provide you with top quality cabinetry and service. It was a great pleasure working with you and we wish you all the best!

Thank you,
Neo Kitchen

Alexandra in North York
Alexandra in North York
1 review Toronto, ON
10/10

Custom built home

My experience with neo kitchen was amazing. We first found them to upgrade our small kitchen before selling our house. Our meetings were comfortable and they were very experienced and offered great advice. We met with Michael who gave us all of the specific details and was easy going with our questions and choices. They did a tremendous job, were very insightful and worked together with our contractor to meet our timelines. Now this is our second time using them, for our custom built home and the results are still amazing. The builder that we hired required strict deadlines to stay on track and neo did not disappoint! They worked closely with each other and put together our dream home. Renovations can be so stressful but we were lucky enough to have them work as a team to get the perfect result. We couldn’t be any happier and will definitely recommend neo to all of our friends!

1 of 1 people found this review helpful.
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Company Response

Hi Alexandra,
Thank you for reviewing us, it was our pleasure in helping you achieve great results! We are glad to hear that everything went smoothly during your consultation and with your contractors. We know renovations are not always easy and are happy to be of any relief. We hope to work with you again in the future on any new projects you may have!
Wish you all the best,
Neo Kitchen Team

Johnstone  in Toronto
Johnstone in Toronto
0 reviews Toronto, ON
7/10

Simple Project could have run a bit smoother

Two bathroom vanities. This is a small and simple job yet there has been two issues. When Mike measures the cabinets he didn’t allow for enough space between the vanity and the wall to allow for the door jam. So every time I open the cabinet it hits the door jam. Both vanities have this issue. I called repeatly and only until I posted a review he showed up and fixed it. At the time that this very frustrating however the cabinet quality is really great and now after 6 months I can say I’m overall very happy with the end product.

Review has 1 previous version
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Company Response

Hi Monisha,

Thank you for taking the time to provide your input. We are disappointed to hear that you did not receive the expected customer service and functional cabinets as claimed by our previous clients. We sincerely apologize for the inconvenience this may have caused and for the miscommunication. Please know that we do not take this situation lightly and will use your feedback to improve the services we provide to our valued clients such as yourself.

Our company does not consider any job too small, and work with high regard on all of our projects. Unfortunately we do sometimes experience delays but surely do follow up with our clients to be certain that they love their results. After receiving your message we immediately followed up and fixed the drawers to complete their functionality. We hope that with the new drawers and handles now placed in your home that you can enjoy your vanities as intended and have rectified the issue.

We take pride in our business and always strive to offer the best craftsmanship and service. We hope that this situation does not cause you to lose your faith in us and hope to work with you again in the future should you need any of our services again.

Sincerely,
Neo Kitchen

anna from Richmond Hill
anna from Richmond Hill
0 reviews Newmarket, ON
10/10

Kitchen Renovation

I am very happy with the new kitchen that I received from Neo Kitchens. They did a wonderful job from start to finish !!! Thank you Neo Kitchens for your great design and great service.

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Company Response

Thank you Anna, working with you has been a pleasure. We are happy to hear that you love your new kitchen and bathroom! At Neo Kitchen we strive to achieve your dream ideas and make them a reality. Wishing you and your family all the best!

Neo Kitchen Team

Christy Xie in Toronto
Christy Xie in Toronto
0 reviews Toronto, ON
10/10

Kitchen Bar

Choosing Neo Kitchen for our basement bar is the best decision we have made. They did a fabulous job from start to finish.

Michael is very knowledgeable and he created a design to maximize our space and delivered exactly what we had wished for.

Michael and his team is professional, reliable, and consistently deliver the best customer service. The quality of materials used and finishing is definitely first class.

It has been such a pleasure working with Michael and his team, and I highly recommend them to all of our friends. We have another house closing later this year and we will definitely be a returning customer and have Neo Kitchen help us make it into our dream home.

1 of 1 people found this review helpful.
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Company Response

Hello Christy,

It was amazing working with you!

Thank you for choosing Neo Kitchen, and we hope to work with you once again in the near future.

Take care, Neo Kitchen.

Cristiered in Vaughan
Cristiered in Vaughan
0 reviews Vaughan, ON
9/10

Kitchen Renovation

After gathering a series of quotes from multiple kitchen places we decided to go with NEO Kitchens. Michael and his team were excellent and very open to our suggestions. We worked together collaboratively and couldn't be more thrilled with the end result. From design to installation everyone we worked with were very professional and delivered quality product and service.
We used our own supplier for the counter and they too were impressed with the quality of workmanship of our cabinets.

1 of 1 people found this review helpful.
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Company Response

It's a true pleasure working with you and helping design your home! Thank you for choosing Neo Kitchen among your other choices, that's great that our excellent profession and quality didn't let you down and we hope to work with you once again in the near future. Take care, Neo Kitchen.

Siming in Vaughan
Siming in Vaughan
0 reviews , ON
10/10

Kitchen Renovation

We would just like to thank Michael and his team for doing an amazing job on our new kitchen. We are extremely happy with our new kitchen. We appreciate all of your generosity. I had the pleasure of working with Michael and Linda. They were professional and easy to work with, displaying flexibility, knowledge, understanding of my needs. Their quality products, design recommendations, and attention to detail are outstanding. Even their installation team are professional and circumspect. I would highly recommended NEO KITCHEN to anyone interested in remodeling their kitchen.

1 of 1 people found this review helpful.
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Company Response

Hi Siming

It was amazing working with you!

Thank you for choosing Neo Kitchen, and we hope to work with you once again in the near future.

Take care, Neo Kitchen.

Truman in Markham
Truman in Markham
0 reviews Markham, ON
10/10

Excellent design and craftsmanship on my kitchen renovation

Being in the business of real estate I have somewhat of an idea on renovations and different companies. When I found out about Neo Kitchen I went to their showroom to get a better glimpse of their quality and materials they used. They were really helpful in filling me in on everything and guiding me throughout the process. I renovated the kitchen, the bathroom, and closets and I'm absolutely in love! Thank you Neo kitchen for all the help, and I look forward to working with you guys again.

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Company Response

Hi Truman,

It's a true pleasure working with you and helping design your home! Thank you for choosing Neo Kitchen, and we hope to work with you once again in the near future. Take care, Neo Kitchen.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Neo Kitchen

The kitchen is a vital component in any house to create memories, and we ensure to build a kitchen that combines both accessibility for a smooth cooking experience, and design into the space to show your taste for family and friends. Every Neo Kitchen design is ensured to represent your ideas and plans, but also integrates our designer’s knowledge-leading to a elegant and functional kitchen! Everything is custom built in house with love and profession, which is vital in the production of a unique kitchen, and this proves the dedication we have to each and every customer. Our main approach is to provide leading customer service and ensure overall satisfaction in every kitchen we manufacture to give you the most headache free kitchen renovation.

At Neo Kitchen, we incorporate many aspects of design-like modern, antique, rustic, classic, industrial, etc. that cater to our exclusive and unique customers! The personalization of each kitchen is what makes Neo Kitchen distinctive from other kitchen manufacturers. We not only do kitchens, but also bathroom, closets, wall units, laundry rooms, etc. Every Neo Kitchen production is elegant and timeless with affordable prices.

Our work reflects hard craftsmanship, technique, and expertise which is delivered to every customer! The designer is always present when customer’s walk-in ensuring what they have in mind can come true. Discover how Neo Kitchen is the perfect fit for you-and your kitchen. We offer free consultation (measurement), and design-so while you are deciding you pay nothing.

Come on the journey with us and let Neo Kitchen show you its capability!

www.neokitchen.ca
905-660-7788

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