Neo Kitchen installed new cabinets in my kitchen as well as crown mouldings and a new fireplace surround in my living room in April 2018. Michael was extremely pleasant to deal with and made a potentially stressful renovation remarkably easy. His assistant, Gaby, promptly returned my calls, provided answers to my numerous questions and helped keep everything on track.
First, Michael sent someone to measure the kitchen, then he scheduled an appointment in his showroom to discuss the plans with me. At the appointment he showed me detailed 3D plans (prepared for me at no cost, unlike several other companies which charge for this service) and then made adjustments based on my comments. He provided me with a fixed price at the appointment which included both the basic cabinetry and a wealth of extras such as a pullout pantry, rollout shelves and a magic corner.
I had already received several estimates from other contractors but none were as detailed, as professional or with as creative a design as Michael. His pricing was also extremely competitive and he did not "nickel and dime" on small adjustments even when I picked a more costly option. I chose not to work with an independent kitchen designer so I appreciated Michael's valuable input and, particularly, his fearlessness in speaking up (very politely!) if he thought I was making a poor choice (he was invariably right!).
Michael was flexible about changing the installation date (twice!), once to accommodate my vacation plans and the second time to accommodate my general contractor. Installation was very speedy (about 3 days) for a reasonably large kitchen and Michael promptly sent workers back twice to fix minor issues (a few days after installation and, again, at the end of my project once all the other trades had finished). Having now lived with the kitchen for several months, I can attest to the high quality of the design, materials and workmanship.
Renovating the fireplace was an afterthought but Michael rose to the task magnificently and worked up a design which modernized our family room while preserving our existing gas fireplace.
I would highly recommend Neo kitchen for their professionalism, quality, attention to detail, value and after sales service. I am posting "before" and "after" photos so you can see the huge difference.
- Company Response
Thank you Tanya,
It was our pleasure working with you! We are delighted to hear that you are happy with your kitchen and fireplace cabinetry, and have received exceptional customer service. Here at Neo Kitchen we aim to achieve these results for all of our clients - lucky for us you made the process effortless. Thank you for your kind review, we appreciate that you noticed the little details in our consultations and workmanship. Warm wishes to you and your family, we hope to hear from you again.
All the best,
Neo Kitchen Team