Simple Project could have run a bit smoother
Two bathroom vanities. This is a small and simple job yet there has been two issues. When Mike measures the cabinets he didn’t allow for enough space between the vanity and the wall to allow for the door jam. So every time I open the cabinet it hits the door jam. Both vanities have this issue. I called repeatly and only until I posted a review he showed up and fixed it. At the time that this very frustrating however the cabinet quality is really great and now after 6 months I can say I’m overall very happy with the end product.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Monisha,
Thank you for taking the time to provide your input. We are disappointed to hear that you did not receive the expected customer service and functional cabinets as claimed by our previous clients. We sincerely apologize for the inconvenience this may have caused and for the miscommunication. Please know that we do not take this situation lightly and will use your feedback to improve the services we provide to our valued clients such as yourself.
Our company does not consider any job too small, and work with high regard on all of our projects. Unfortunately we do sometimes experience delays but surely do follow up with our clients to be certain that they love their results. After receiving your message we immediately followed up and fixed the drawers to complete their functionality. We hope that with the new drawers and handles now placed in your home that you can enjoy your vanities as intended and have rectified the issue.
We take pride in our business and always strive to offer the best craftsmanship and service. We hope that this situation does not cause you to lose your faith in us and hope to work with you again in the future should you need any of our services again.
Sincerely,
Neo Kitchen