Braintech Solutions

Computer Repairs and Support
Vancouver BC, Calgary AB, Edmonton AB, Greater Toronto Area ON
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81%

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Reviews by rating (past 12 months)
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Reviews for Braintech Solutions

Average customer rating:
9.1 10 (11 reviews)

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Amir
Amir
2 reviews Toronto, ON
0/10

Watch out for this company! They will charge your credit card without doing the work

Hired to install a Nest X Yale lock to my front door. The "Nest Pro" from Braintech Solutions came to my home and informed me that he cannot do the installation because he does not own any of the right tools to do the installation.

He then left and informed me that he can come the following day once he buys the right tools to do the installation. (Very strange considering a Nest Pro would have done this installation before and had the right tools).

I informed Braintech Solutions the following morning that we won't be needing their services, they told me they will remove $50 from my credit card. When I explained to them that this is theft. He informed me that because he came out last night (For literally 5 minutes. Told me he can't do the installation and left) that he now has the right to charge me $50. He told me that he would only keep $20 retainer in case I ever cancel. I agreed to this over the phone. After he wasn't able to do the job (Lack of tools. He didn't even know how much of a drill bit he needed yet he's claimed that he's done this job before), he told me he would come back the day after. In the morning I messaged him and let him know that I won't be needing him to come by and that he can keep the $20 retainer as was promised. He got upset and charged another $30 to my credit card without my authorization. Do not give this person your credit card! He will charge it without your consent!

When I suggested that what he's doing is wrong and that I will explain what has happened in the review, he said "You can win a gift card from visa for the review".

This company is dishonest. He will come to your home, tell you he cannot do a job and then take money from your credit card.

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Company Response

Hi Amir,
After trying to help you with your urgent situation late at night and then after confirming resources we first do an initial visit to take a look at what you have as to not get confused; easing burden to fetch info from you. Unfortunately since you changed your mind and cancelled services we have to charge you for the time spent which was around an hour including travel time

krushang
krushang
1 review Toronto, ON
10/10

Consolidation

Had a bunch of remotes and wiring that was cumbersome and confusing to use and this company was able to suggest a solution while arming me with the knowledge to support myself. A splendid job was done so I wouldn't need to spend any more

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Company Response

We are in the business to make the planet happy, efficient and productive and tech is the best to have our passion lie

crystal
crystal
1 review Toronto, ON
10/10

Tune up

Quick, affordable, reliable is the motto along with convenient, effective this company lives by which I find rare these days

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Company Response

Agree! It is rare to find good workers

Private User
Private User
Private User reviews Toronto, ON
10/10

Business VOiP

This new technology was explained to me and how it could reduce my cost while still maintaining my features, gaining new ones and no quality deterioration. Wish I was aware sooner!

1 of 1 people found this review helpful.
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Company Response

Thanks for the glowing review!

Jerry in North York
Jerry in North York
1 review Toronto, ON
10/10

Smart Home

Lighting, Thermostat, Locks, Lighting, Fire/carbon, Cameras, water leaks, appliances, security and doorbell all connected to my phone and monitored with backups local and to the cloud for a complete solution

3 of 3 people found this review helpful.
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Company Response

Welcome to the 21st century!

Chuck
Chuck
1 review Toronto, ON
10/10

Home office setup

Trustworthy company to rely on to keep you mind at ease knowing your company is in good hands

1 of 1 people found this review helpful.
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Company Response

We understand how important this critical infrastructure is for you and your employees to build revenue on

Derrick
Derrick
1 review Scarborough, ON
10/10

VOIp

I was shown how to reduce my bill and get value for my money without deteriorating on quality and features. Been using for over a year and works well!

1 of 1 people found this review helpful.
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Company Response

Yes, VOIp really gives you value for your buck

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Braintech Solutions

One stop shop for all your technology needs. Gone are the days where you need to call vendors that pass the buck to somebody else. We will do everything from start to finish and use only high quality materials that we will stand by and are trained for
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