We originally hired ONEWAY to simply refresh our main bathroom, keeping the existing layout, but during the design process made a big change to completely gut and reconfigure the entire space.
From our first meeting with Wesley, we could see and appreciate his passion for making homes more functional – and ultimately safe – for his clients. He took a lot of time to go through any concerns we had with the bathroom as a whole so that he could provide the most accurate quote and drawings.
Once the work began, Justin, Connor and Dave were extremely professional and respectful of not only us, but our home, and also our neighbors. The project began a few weeks before Christmas, so they worked long hours and kept the entire space clean and safe from start to finish ... which was especially important with our 2 year old running around. Everyone's attention to detail is outstanding and each member of the team took the time needed to ensure that things were above the highest of standards.
Justin in particular was especially helpful with some major tile issues we had with a supplier. His advice was invaluable, and the care and time he took for the install of our 3 different variations of tile in our bathroom was outstanding.
As the owner, Wesley is very passionate about his business and the work that is produced by every member of his team, staying on top of things during the renovation to ensure that the client is aware of any issues or changes that need to be addressed. Unfortunately, there were times we had some communication delays and a severe miscommunication via email or phone, but Deila always tried her best to go above and beyond during the renovation to ensure she got us the information required as soon as possible.
Deila herself helped by sourcing us an alternate tub when a supplier had advised they had stock readily available for a 6ft tub, per the drawings, when in fact it was a 4-6wk lead special order. She was able to find a beautiful 5.5ft tub quickly for the required install date.
Although there were delays with the project that at times were beyond anyone's control, and a severe miscommunication between Wesley and ourselves, we can say that we were very happy with the crew are happy with the bathroom overall.
Where ONEWAY truly fell short with us and why we no longer feel comfortable recommending them, is the warranty follow up for some simple misses during the renovation. These misses included: re-grout/sealant around the tub at the floor, re-caulk the bathroom vanity properly, as well as to put our attic insulation back to it's original spot. I notified ONEWAY just a few short months after the renovation was complete on the issues, and it took a full year long wait and runaround to finally coordinate and commit to finishing the work - which itself, took less than 60min to complete. Waiting a full year - between lost emails and cancelled appointments, for what we knew would be such a quick warranty job - ultimately means we unfortunately no longer feel comfortable recommending ONEWAY.
- Company Response
Thank you for the kind words and great feedback. It was a pleasure working with you and helping with your bathroom project. We look forward to working with you again on future projects.
The ONEWAY CONSTRUCTION Team.