ONEWAY Construction

General Contractors
Ottawa ON
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86%

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Reviews for ONEWAY Construction

Average customer rating:
9.2 10 (19 reviews)

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Janet W. Ottawa
Janet W. Ottawa
1 review Ottawa, ON
0/10

Disappointed

My experience with Oneway Construction was very unpleasant. Here are the course of events.

February 14, 2018- signed a contract with Oneway Construction for bathroom and kitchen renovation. Gave Wesley Hunt a 50% deposit by cheque in the amount of $4,407, which was cashed immediately. Wesley verbally guaranteed that the work would be completed by April 30. By the end of April, Wesley apologized for not being able to start the job because of delays in previous projects (according to him) and said that he would start May 18 which did not happen.
May 22- Oneway Construction came and took measurements and Wesley said he would get back to me with a start date which he never did.
June 4- Oneway Construction e-mailed me that a relative was very sick and they couldn’t start any new projects. I was offered the option of getting a full deposit refund. The same day I e-mailed back that I did want a full deposit refund.

As of July 2, no refund has been given to me, even though I was promised several times that a certified cheque would be delivered to my home. Every time there was a different excuse why they couldn’t bring or mail the cheque. Also, they completely ignored a letter from a lawyer that I hired about demanding payment.

All previous reviews that I read about this company do not jibe with my experience, which is puzzling. Based on my interaction with Oneway Construction, they do not seem to have a code of ethics or professional behaviour. Unfortunately, I cannot comment on the quality of work as it was never delivered.

1 of 2 people found this review helpful.
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Company Response

To whom this may concern,

Mrs. Wolfe agreed to have her small repair project fit in between bigger projects when a time in the schedule became available. After only one week Mrs. Wolfe became very eager to have it done, even though the agreement was to fit her project when time became available, no set date was given. We received the deposit when the contract was signed, the deposit cheque was deposited two days later, not realizing this would be an issue.
We gave Mrs. Wolfe the option for refund of deposit since she decided not to wait any longer for when time became available between bigger projects as originally agreed upon. Mrs. Wolfe decided to terminate the contract- We processed the contract termination letter in a timely manner, and refund shortly after when the letter was signed. Unfortunately my mother has been diagnosed with advanced cancer and I had to go out of town for this purpose which delayed the cheque delivery by a couple of days. July 2nd was Canada day holiday, therefore the refund cheque was delivered on July 3rd in full when our offices reopened after the long weekend.
We kept contact with Mrs. Wolfe throughout the whole process. All of our customers have been more than understanding with my family's unfortunate situation except Mrs. Wolfe.

We wish Mrs. Wolfe and her family all the best and it's unfortunate that her experience with our company was disappointing as she states above. We strive in customer satisfaction and quality services.

Sincere regards,
Oneway Construction

Hamza Mohammed in Gloucester
Hamza Mohammed in Gloucester
1 review Ottawa, ON
10/10

Home addition

ONEWAY Construction
613-492-1009
Ottawa
ON
K1J 1C1
CANADA

Excellent service, excellent communications. From the first moment I engaged Oneway Construction for my project, I was very impressed with the level of communication and respect for my time. The crews showed up on time, did excellent work, and cleaned up beautifully at the end of each day. Could not recommend more! We are so happy with our addition, they are so talented, the work is beautiful, thank you.

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Company Response

Thank you for the feedback and choosing Oneway for your project.

All the best,
ONEWAY CONSTRUCTION

Angela in Ottawa
Angela in Ottawa
3 reviews Ottawa, ON
9/10

Main Bathroom Removation

We originally hired ONEWAY to simply renovate our main bathroom, keeping the existing layout, but during the design process made a big change to completely gut and reconfigure the entire space.
From our first meeting with Wesley, we could see and appreciate his passion for making homes more functional – and ultimately safe – for his clients. He took a lot of time to go through any concerns we had with the bathroom as a whole so that he could provide the most accurate quote and drawings.
Once the work began, Justin, Connor and Dave were extremely professional and respectful of not only us, but our home, and also our neighbors. The project began a few weeks before Christmas, so they worked long hours and kept the entire space clean and safe from start to finish ... which was especially important with our 2 year old running around. Everyone's attention to detail is outstanding and each member of the team took the time needed to ensure that things were above the highest of standards.
Justin in particular was especially helpful with some major tile issues we had with a supplier. His advice was invaluable, and the care and time he took for the install of our 3 different variations of tile in our bathroom was outstanding.
As the owner, Wesley is very passionate about his business and the work that is produced by every member of his team, staying on top of things to ensure that the client is aware of any issues or changes that need to be addressed with any renovation process. Although there were times we had some communication delays via email or phone due to the busy schedules and projects, Deila always went above and beyond to ensure she got us the information required as soon as possible.
Deila herself helped save the day by sourcing us an alternate tub when a supplier had advised they had stock readily available for a 6ft tub, per the drawings, when in fact it was a 4-6wk lead special order. She was able to find a beautiful 5.5ft tub quickly for the required install date.
Although there were delays with the project that were beyond anyone's control, we are thrilled with our bathroom renovation. ONEWAY's team took what was clearly a DIY job from previous homeowners and transformed it into a safe (no more live wires!) and inviting space for years to come.
We would absolutely recommend ONEWAY to anyone looking to complete home renovation projects, and cannot wait to work with them on future projects with our home!

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Company Response

Thank you for the kind words and great feedback. It was a pleasure working with you and helping with your bathroom project. We look forward to working with you again on future projects.

Sincere regards,
The ONEWAY CONSTRUCTION Team.

Lini in Ottawa
Lini in Ottawa
2 reviews Ottawa, ON
9/10

Bathroom renovation

Our only bathroom was completely renovated. Oneway construction’s team did an incredible job. They were clean, professional and gave us a perfect bathroom, plumbing, fixed joice and a brand new backdoor. Unfortunately there were delays beyond their control so the project lasted longer than anticipated and the estimated time of completion was revised several times. The team worked very long hours and very hard and checked in with us regularly. We will definitely contact Oneway Construction for our future projects. They did not disapppoint.

1 of 1 people found this review helpful.
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Company Response

Thank you very much for the feedback- your opinion is very important to us.
It's great to hear you are enjoying your bathroom. It was a pleasure working with you and look forward to working with you again in the future.

All the best,
ONEWAY CONSTRUCTION

Brad in Ottawa
Brad in Ottawa
1 review Ottawa, ON
10/10

Main upstairs bathroom

We had Wesley and his crew completely gut and rebuild our main family bathroom including a custom vanity. The project was not without it's setbacks however Wesley was extremely easy to communicate with and was always available to answer our questions. The crew of Justin, Jesse and Connor were very easy to work with and you could tell that they take pride in their work. The worksite was kept clean at the end of each day which was huge as we have 2 young boys running around. The finished product was everything we imagined and we are very happy with the experience of this reno.

1 of 1 people found this review helpful.
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Company Response

Thank you for the kind words Brad and Julianne. It's very nice to hear you are enjoying your renovated bathroom. It was an absolute pleasure working with you and your family. We look forward to working with you again in the future.

Kind regards,
The ONEWAY Team.

Private User
Private User
1 review Ottawa, ON
10/10

Load Bearing wall removed and Beam installed

Very impressed with this company. Great comunication and customer servive from the owner right down to the staff.
Our phone calls were returned promply and the work done was done on time and beyond expectations. They were pationate in their work and it shows in the finished job.
I would highly recommend this company to anyone.

Thanks
John in Bells Corners

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Company Response

Thank you very much for the kind words John and Diane, it was an absolute pleasure working with you. We look forward to working with you again in the future.
Thank you for choosing ONEWAY.
All the best,
The ONEWAY team!

Sammy_sosa75 in Ottawa
Sammy_sosa75 in Ottawa
1 review Ottawa, ON
9/10

deck and patio

they did a wonderful job in workmanship. The crew was very professional and the owner is very passionate about his work making sure client is satisfied. I was very satisfied with the treatment and would recommend them to anyone looking.

1 of 1 people found this review helpful.
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Company Response

Thank you for your review - we look forward to working with you again in the future.

Kind regards,
ONEWAY Team

Private User
Private User
1 review Ottawa, ON
9/10

Main bathroom in second floor

I had the pleasure to work with Wes and his team (Justin and Cooper) to renovate my main bathroom on the second floor. We had a bit of issue with finishing the project on time but they were very professional throughout and always kept me inform. I have already recommended them to my family and friends and hopefully next summer we plan to renovate the basement (bathroom and laundry room).

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Company Response

Hi there,
Thank you for the review- it was a pleasure working with you and your family. We look forward to working with you again in the future.

Kind regards,
The ONEWAY Construction Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ONEWAY Construction

ONEWAY Construction Inc. specializes in custom homes, additions, renovations, foundation repair and more. From the initial design consultation to the completion of a custom build, home addition, a renovation or whatever your dream project may be, ONEWAY Construction serves the individual needs of our clients with precision, clarity and a unique understanding of the design/build process.

At ONEWAY Construction Inc. we are able to provide the best quality work through our commitment to accuracy, reliability, honesty and efficiency in every one of our Ottawa home building projects. We are known in the community for our superior craftsmanship and the high degree of honesty we've shown in our more than 20 years of building homes. Our valuable experience in kitchen renovations, bathroom renovations, basement renovations and much more has placed us as leaders in the Ottawa home renovations community. Every project detail is handled by our experts, ensuring every aspect of your project will exceed industry standards.

TEN MAIN REASONS TO CHOOSE ONEWAY CONSTRUCTION INC:

1. HONEST & DEPENDABLE: Integrity and fairness are the basis of ONEWAY Construction business ethics, whether dealing with customers, suppliers or fellow team members. The Owner and Employees of ONEWAY Construction are in the building business because they love it. They are dedicated to each project and take much pride in the final product.

2. EXPERIENCE: ONEWAY Construction’s team has over 20 years of experience and a proven track record. Their experience ensures that their projects will be done right and with the upmost professionalism. They also use only proven and reputable subcontractors and material suppliers. Their staff also includes a licensed professional engineer and licensed carpenters. Wesley the owner of ONEWAY graduated trade school from North Bennett St. School in order to advance even more his passion for construction and lead employees of ONEWAY Construction graduated trade school at Algonquin College in Ottawa.

3. COMPANY SIZE: ONEWAY Construction focus is on quality craftsmanship, functionality and value. They emphasize hands-on management style and personal attention to clients.

4. OFFICE MANAGEMENT: Besides providing outstanding field work, ONEWAY Construction also completes the management of their projects with the upmost professionalism. Detailed estimating, proposals, permitting, and material/Subcontractor coordination are essential to a successful project. Their full-time office manager assures quick email responses and communication.

5. COST: ONEWAY Construction strives to assure their clients real value for their dollar at a profit sufficient to provide for the well being of their employees. Their detailed proposals ensure clients that there won't be any hidden cost and they know exactly what they are getting.

6. QUALITY: ONEWAY Construction prides themselves with having a strong dedication to the principle that a quality product is its own best form of advertising. Their employees are qualified and experienced craftsman. Quality construction continues after the close of the project and for their customer’s peace of mind, ONEWAY Construction offers an unbeatable 10-year warranty- in addition to our 10 year warranty, you will benefit from manufactures product warranty because of proper product installation- meaning your manufacture’s warranty won’t be voided due to poor installation procedure.

7. SCHEDULE: When ONEWAY Construction starts a project, they commit themselves to get it done in the timeliest manner as possible. They use the latest tools, techniques, and technology to do the job more quickly. By doing their own site work, rough carpentry work, exterior finish work, and interior finish work they have better control of the project schedule and can expedite the project.

8. DESIGN SERVICES: ONEWAY Construction works closely with a great team of professional and dedicated designers, delivering the best services to their customers and bringing their imagination into life. They want the client to be happy with their home or project, now and long into the future. Detailed plans also allow the project to be more precisely estimated and eliminates questions in the field.

9. SERVICE: ONEWAY Construction guides clients through every step of the building process, from design to material discussion, budget to site arrangement. They consider the details of a project from the start-up, preparing the way for a smooth and positive construction experience.

10. SAFETY: ONEWAY Construction is sincerely interested in the safety of their employees, the public, and our operations. They have a Safety Program and their employees are continually trained on safety issues.

Call us today to schedule a free-no obligation consultation.

613-492-1009

info@onewayconstruction.ca

CATEGORIES
General Contractors, Bathroom Renovation, Kitchen Planning & Renovation, Basement Renovation, Builders, Foundations, Home Additions, Decks, and Structural Engineering
SERVICES
Kitchen Renovations, Bathroom Remodel, Basement Remodel, Home Additions, Foundation Repair, General Contracting Services
BRANDS
Schluter, James Hardie, Elite windows and doors, Invisirail, Roxul, Trex, TEC and more...
STYLES
Our style is to our customer's desire.
SPECIALITIES
Kitchen Renovations, Bathroom Renovations, Basement Renovations, Home Additions, Foundation Repair, Decks, Pergolas, Garage additions, custom kitchens.
WEBSITE
http://www.onewayconstruction.ca
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheques, Credit Cards, E-transfers, Cash
LICENSES
Fully Licensed Carpenters
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 Year Workmanship Warranty + 25 Year Warranty Roofing Workmanship + Lifetime Foundation Warranty
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