Took our money and ran…The other horrific reviews you may have see are true, and we are now in the process of taking them to court.
Before you consider doing business with them feel free to reach out to me, email@example.com and I will happily forward you all of the emails and now lack of responses as proof that this is a genuine review.
To begin Welsey and Diela were extremely responsive when we called for a quote they arrived within a few days to inspect, we we're extremely hopeful and on the face of things they seems responsive and competent.
After we paid the deposit 50% over $6,000 then the slue of excuses came about.
We paid the deposit on November 5th, and were told because its such a quick easy job that it would only take a few weeks. Then they stated:
- The materials couldn’t be delivered
- Then covid cases
- Then saying there were provincial rules that didn’t exist preventing them doing the work.
- Then blamed the protests downtown (we don’t live down town…)
And many more...I can accept an excuse here and there as things change, jobs take longer than expected and covid etc , we were very patient, but now its been 5 and a half months...
At one point they offered a refund but told us, we were next on the priority list, so the option was ours. We then gave them the benefit of the doubt because finding a new contract would also be tough, and said we would like to continue.
It’ now been over 2 months since they responded to us, they have avoided all my calls in the last 4 or 5 months, respond occasionally to emails...just enough to give me hope they would actually turn up.
So right now, im stuck in the middle where they have taken 50% and aren't responding. So unfortunately we have to go down the litigation route which we are in the process of.
Again If you’re interested, I can send you a copy of our back-and-forth emails with the company so you don’t end up in the same situation we are in.