The guy arrived and claimed to have been outside for a long time which was not true, I had been waiting for hours for the guy to arrive. When he arrived he was clearly not in a good mood and he made sure to make this obvious. I asked him about the bill and he told me I would receive the bill via email. i have waited three days and still I have not received the bill outlining the costs. They were very quick with collecting my credit card information over the phone but not quick with showing me the cost outline.