In the fall of 2016, our furnace randomly stopped working. It was a fairly new furnace, only 4 years old at that point. We had a furnace company come in and assess the situation. They took readings, concluded that our furnace was unsafe and then they red tagged. Being only installed for 4 years and a newer model of furnace, which was also installed by a licenced HVAC technician, we couldn't believe that someone was telling us we had to replace it.
That's when we called AireServ. Andre was awesome. He came out right away, and with all of his knowledge and experience, he was able to diagnose the problem, determine that by no means was our furnace unsafe or in need of replacement and that in fact the furnace shut down as part of a safety response mechanism as it was supposed to.
After a long debate with the first HVAC contractor about the calibration of his equipment and the experience of his technicians, using the data AireServ had given us, we were able to have the red tag lifted and have had no further problems since.
This experience led us to engage in a service agreement with AireServ which has also been fantastic.
- Company Response
Thank you for the very positive review. We appreciate your confidence in us.