Summers And Smith Cooling & Heating Ltd

Our furnace "packed in" suddenly and we needed a replacement. After an assessment by Kevin D, we spoke to Kevin in Sales and he made recommendations regarding the purchase of a new furnace. Because we had no heat and it was October, he was able to move up our installation date. The furnace was installed by Brad and Luke who were very helpful and explained the operation of the new unit and answered all our questions. From start to finish, the whole Summers and Smith team were professional, courteous and knowledgeable and completed the job in a timely manner.

I will not recommend them for anything and tell all that they aren't to be considered for any work. The tech, Max, is the worst installer I have ever seen. He broke the gas fitting BEFORE turning off the gas which caused leak so I had to open up window to air out basement! Huge error and I will be calling gas license office to complain. He is not good at soldering water pipes, brutal measuring and not even close to straight, and will be corrected! Installed too close to furnace which blocked access. Came back to make adjustment and pumped water all over floor in basement when hose fell from laundry tub and I found it and quickly put in floor drain where it should have been, lucky was unfinished or huge insurance claim against them and possibly lawsuit too. A good reputation, why I was using them, has been turned into the worst experience and top of the negative list and not to be used ever again! My new furnace will be installed by different company.

The technician was very polite, friendly and knowledgeable. He did an awesome job. We have just moved into this house and I was afraid to use the fireplace, you could not see thru the glass and it looked burned. He inspected everything and advised why it was so dirty. He cleaned everything up and looks like new.

I have had this yearly maintenance from Summers and Smith since 2013, the year of the horrendous ice storm.
I am always more than pleased with their professionalism, their knowledge, willingness to answer questions an help.
Their work is impeccable. I highly. recommend this company.

Professional, friendly and honest. Also concerned about COVID safety protocol. I requested to have a double vaxed technician be sent and at my door, he showed me his double vax certificate on his phone. I’m relieved and my fireplace is spotless again. See my before and after photos.

I called for a service call on my pool heater and had a service technician come out in 2 days. Really one day as I called late in the day. He was prompt, courteous and observed all Covid-19 protocols. In 1/2 hour or so he had diagnosed the issue, attempted a quick repair with the proviso that it was just temporary and may not last the day. He had my invoice in my inbox within 15v minutes.

I had concerns about venting of our pool heater. Summers and Smith sent Scott out immediately and he showed me and explained exactly what the problem was. The parts were ordered and Scott was back to install everything within 3 days so that we could enjoy our pool for the long weekend. Great experience from beginning to end.

We have been using Summers &Smith for years.
We are very happy with our original purchase of full our HVAC system and ongoing service & annual maintenance.
The staff and service has bee great!

Zack called to let us know he was ahead of schedule and would arrive a little early this day. L
Covid precautions observed and botties used to avoid outdoor boots bringing in any dirt.
Zack was professional and knowledgeable and easily diagnosed the problem and explained the problem in laymen’s terms . Zack then made a timely repair and checked the system to ensure it was in proper working order. Friendly and polite very satisfied all around with the service.

Have been using this company for several years - they came in for my annual maintenance and inspection and found a coolant leak in the air conditioner. That required a return visit - the technician was terrific. Gave very professional advice and was focused on being cost effective for me, rather than trying to push me into the most expensive option. I have been with this company for several years and highly recommend them.