New Furnace and Gas Fireplace expertise
My 3.5 year old gas fireplace would not start at the start of the season. I called S&S, the installers, to figure it out since the manual gave no indication on troubleshooting that worked. They first tried to help with suggestions over the phone, advising that the sequence of activation was 'finicky' for this line. The onsite expert checked all the obvious spots and after consulting other techs, deduced that one piece of equipment Must be the culprit, since no other option made sense. They replaced the part and everything worked just fine. Key to the success was the methodical approach they took to eliminating the obvious places first, keeping me aware of progress and maintaining cleanliness throughout. True professionals.
We then had them also replace our 20 year old furnace because they were competitively priced and I bet the professionalism would continue. It DID.
- Approximate cost of services:
- $4,000.00
- Company Response
Hello Jack,
Thank you for writing such a wonderful review of our company and staff! At Summers and Smith we employ some of the highest trained professions within the industry to ensure that issues can be resolved, leaving our customers 100% satisfied with the service provided. We thank you for your returning service over the past 3 years and hope to be the first company that comes to your mind for any future HVAC related service or installation needs. We will be sure to pass along your positive words to Ryan, your service technician, as feedback is always appreciated and desired, regardless of it being positive or negative.
Hope you have a wonderful holiday season, and spend some time near the fireplace!
- S&S team