Start to finish, Paul and his team (Byron, Chad, Mary etc) have been there to help me out. Two BBQs (Weber) and a fantastic Kettle-Pizza Gas Pro kit are what they have helped me with so far. So often I deal with contractors who have zero follow-up and zero personal touch. Why go to Home Depot to buy a BBQ when you can get a better unit (Canadian Special Edition) from a knowledgeable team who go so far as to assemble, deliver and provide some great grilling advice!?!? So often the feeling of TRUST (warranty, after-service etc) is glaringly absent from the home improvement / contractor market. At Appleby - I felt confident in my purchases - they are always there to help and have a strong local reputation to uphold. Technically saavy installers aplenty - these guys are the real deal. Without question - they have my full-hearted recommendation for any grilling, hearth or HVAC related purchase/service. Keep up the great work!