Had Marc inspect my home prior to purchasing in 2013. He missed telling me that there was asbestos which was easily visible. I called him about 6 weeks back (October 2015) when I discovered this - he said he would send a refund, but did not accept outright blame. Now refund was ever provided. Also, prior to calling I had contacted him by email but two prior attempts to do so were left unanswered. I have since reported this to my realtor who had recommended him.
- Approximate cost of services:
- $450.00
- Company Response
Dear client,
Unfortunately we never received your emails due to technical problems with our email system. For that we apologize. As I explained to you, during our subsequent telephone conversation, the asbestos was located within a wall cavity, behind a wall heat register, which was screwed into the wall, and therefore could not be seen as the protocol does not allow for invasive observation and thus we cannot remove screwed-in wall registers.
Regarding the refund, we attempted to contact you several times by telephone in order to get your mailing address, but unfortunately the phone numbers we have on file for you do not work. If you would have called our office, we could’ve quickly and happily rectified the situation by obtaining your mailing address from you, and subsequently we would have immediately mailed you your refund, however you never attempted to reach us beyond the initial telephone call.
I’m sorry you are not satisfied with the service you received. We’ve been conducting home inspections in the Ottawa and Gatineau regions since 1982, and have completed over 30,000 (thirty-thousand) home inspections between myself and Eric Parent. Despite this large number of completed inspections, we very rarely get complaints. Furthermore, we feel it is unjust that you state the asbestos was clearly visible, as it was completely concealed, which I explained to you. Despite the fact that it is a hidden issue and we had no way whatsoever to detect it, and we are therefore not liable, we nonetheless offered to refund your fee out of goodwill, as the satisfaction of our clients is of the utmost importance to us. Yet, you still chose to leave this very negative review, despite failing to contact us at anytime.
Please contact our office at your convenience, in order for us to obtain your mailing address so we can send your refund immediately.
Yours truly,
Marc Parent