Mackies Plumbing

Plumbing
Toronto ON
Write a Review
Write a Review
HomeStars
Plumbing
Mackies Plumbing
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

41%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Mackies Plumbing

Average customer rating:
5.3 10 (4 reviews)

Sort by

Private User
Private User
Private User reviews Pickering, ON
0/10

New home plumbing

I'm a general contractor and got a quote from mackie,s plumbing for all
rough-in and finish plumbing for a new home i was building.He recieved
a 40% deposit and did a minimal amount of work re underground drains
($1500 would be a gererous estimate)and when requested to return to do
more work as per contract he refused to do so and informed me via text
that he was no longer interested in doing further work and would not be
returning.This cost our company a great deal of expence and inconvience.
This is a company that should be avoided at all costs.The sooner he is out of business the better

Was this review helpful?
Mitch in East york
Mitch in East york
5 reviews Toronto, ON
1/10

New sewer line

We needed a new sewer line due to tree roots. Bill's team replaced most of the line but came short of the city connection by 18" so there was still a section with roots left on our side (as confirmed by the city and two large plumbing companies). I hired another company to finish the job for another $2000 as Bill refused to come back and fix his mistake (I had paid him already). He said he would only return if I hired him to do more work. In addition to not properly replacing the sewer line as he was hired to do, Bill's digger broke our steps and his sloppy staff thought it was acceptable to spread the excess sandy soil all over our entire front yard (like a child spreads vegetables on their plate to fool a parent). I have honestly never seen a job go so wrong - these things happen but they are fixable and I could have been a client that gave Bill an 8 out of 10 but the true test of a contractor is whether they are willing to make it right and Bill was unwilling to fix his mistake. In the photo, they dug a 3x8ft hole in front of the bench, this is how they re-landscaped when they were done.

Was this review helpful? Yes No
Deb from Toronto
Deb from Toronto
4 reviews Toronto, ON
10/10

Bill delivers and then some.

After getting a new kitchen installed I needed my beautiful farmer's apron sink connected, the dishwasher hooked up and a few other projects in the house looked after. Bill & his team were on the mark and on the money. He is now our go-to guy for great service and reliable advice. His plumber wouldn't install the faucet until the counter people corrected the drilled hole by 1/16" because he said there would be future issues with rocking and we wouldn't be happy. I love the degree of efficiency they use.

Was this review helpful? Yes No
Jeff in Toronto
Jeff in Toronto
2 reviews Toronto, ON

First Review

10/10

New Plumbing Stack, Basement Bath, New Drains with Back Flow Value, New Water Supply, Advice

Project: We are doing a major renovation to our house and needed to move the stack and also wanted to take advantage of this to put in a bathroom in the basement as well as redo the old clay drains (including a back flow valve) and lead water supply. I want to do the interior plumbing myself.

Right from the beginning this company impressed me which is rather hard to do b/c I’m a project manager (not in construction) and a bit of a jack of all trades – meaning I have high expectations.

From my first call, Dorothy was very polite and helpful. She even contacted me when she didn’t receive the plans I promised to email her – apparently I mis-typed the address.

Then Bill (owner) got involved and was very good at communication and very organized. Not only did he show up at exactly the time he said he would (something that seems hard for so many trades to do) he called beforehand just to make sure it was still convenient for me. He listened to my needs and was very flexible in deciding scope of the project (what he would do and what I would do). He gave me his plan and price very quickly as he promised. His quotes/invoicing is done online – something I like and shows how organized and serious he is.

I had various questions about the quote and he quickly and clearly answered my questions. When I finally accepted his quote on a late Saturday night, I was quite surprised to get a call from him Sunday asking if he could start Monday morning.

Bill’s team was equally impressive. I had 4 guys involved besides Bill and the project lasted 2 weeks. The guys were all young but very hard workers, friendly and very polite (something my wife was super impressed with). We never were concerned about having them in our house and they were very respectful and clean. I couldn’t help asking them their opinion of their boss (sorry Bill) and they had nothing but good things to say about him which is huge in my opinion! The guys were also very patient with me b/c I wanted to understand what they were doing and learn a bit more. They (and Bill) would give me advice on the plumbing that I was going to do myself.

Bill managed the project and his team very well (remember I’m a Project Manager so this is a big compliment). He communicated very well with me and set my expectations well – and delivered on them! Different guys have different skills and they were going between projects depending on the stage. I never felt like I had to worry about the quality or if this project would drag on. Bill was onsite many times to check in with the team and me. And when plumbing emergencies came up elsewhere and members had to attend, the rest of the team would simply refocus on other tasks to keep the project moving ahead – very flexible and organized. Because my project was not at all an emergency I have no problem with resources leaving to help someone in dire need – after all, I would expect that service if I needed it too!

Bill and team did a professional job and came in on budget and time. I trust the whole team and know that Bill stands behind their work. I would recommend him to my family, friends and … you!

Was this review helpful? Yes No
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Plumbing pros in Toronto?