I guess I was right to be suspicious of an on-demand plow service. They are quite pricey, with costs on a sliding scale for service within 4, 12, or 24 hours. I was in a rush, so chose 4 hour service. They didn't show on time. They finally showed after 5.5 hours, did a crappy job, and damaged my stonework. And still charged me 4- hour rate. In trying to get ahold of company, I found their toll free phone number out of service, and their "24-hour" monitored call centre never responded at all. And when I did let them know of damage, they said they were not responsible, despite instructions on their website for damage claims. So, buyer beware... overpriced and careless service that does not meet their own service standards, shoddy communication, and terrible customer service. Buyers should also be aware that company is owned by the same person as Metro Snow and Ice in Ottawa, an equally poor company. Steer clear!