WOW! 'TRUSTEDPROS' suggests that we keep the personal out of our reply, but it is very difficult to respond professionally to such an emotionally charged review. All we can do is state the facts here in the hopes that your attempt to ruin our small, family owned business, are unsuccessful.
You hired us to complete your KITCHEN counter tops in a rare stone, which was limited in availability. You were informed of this fact. We all hoped that there would be remaining material to complete a small piece (21”x21") to cover a tiny vanity in your laundry room, but there was not.
We accepted a deposit of 50% before the job and 50% upon completion, which you gladly paid for, as you were VERY pleased with the outcome of our work. Your review failed to note that you were ecstatic (dare I say?!) with the work and completion of your beautiful kitchen counter tops. So no, we did not take your money and run.
We have tried to locate a small piece for your laundry room. We really have. If you can find a company that will cut into a slab of that rare stone, then please, pass their number along. We have also been very clear with you over the phone that we have been unable to locate a piece.
Your review statement "We have been waiting over a year for 1 counter & 1 sink counter for our kitchen mud room, that we ordered & paid for when we got our kitchen islands done" is untrue. The job you were charged for did not include the 21”x21” piece for your laundry room vanity. Also the "1 counter" you refer to has been fabricated and is sitting in our shop waiting for you to pick up, again at no charge. Please let us know if you would still like it.
We work very, very hard at trying to provide the best service, and can only hope that our happy customers speak as loudly as the unhappy ones.
Ross and Natalie
Please see attached reviews:
“Ross was very personable & more than happy to help us make our selection with his knowledge. The installer was very efficient & our final product looks amazing. Ross even came to check it out after install. We are still very happy over a year later.”
“Ross was professional and timely. Has a great selection and very knowledgeable on applications and best value for my needs.”
“Ross - Renovare : Thanks for being such a delight, there location in Oshawa is very inviting and immediately he puts you at ease with his body of knowledge. He was informative and resourceful, I am please with the workmanship and the look of my new granite counter top. I would absolutely seize the opportunity to work with Ross and his team at Renovare again. Ross also goes above board with follow-ups and taking my calls and providing additional references. I don't know if this is your norm, but I truly appreciate your kindness.. thank you!!! Blessings to you and the Renovare Crew..”
“We recently had our kitchen counters, sink, faucet and backsplash renovated. After researching local contractors we decided to go with Renovare Marble and Granite. Their showroom in Oshawa is fantastic with lots to look at and many granite/marble slabs to compare. We were able to select the granite that was just right and with ease have Ross and his installers do all the work in both a timely and cost effective manner. We would highly recommend Ross if you are considering any type of reno he could help you with and will certainly be in touch with him for future projects.”
“We have used Renovare Marble & Granite on a number of kitchen, bathroom and outdoor living space installation projects and are happy to endorse their professional service and top quality products.
Owner, Ross’ experience is obvious having worked with granite, quartz and marble etc, for many years. The company staff are exceptionally helpful, Natalie in particular. Their installers are always polite, courteous, punctual and extremely professional in their approach on all of our contracts. They take extra care to ensure that all counter-tops fit perfectly (some of our projects have had some particularly awkward angles) and all projects have been completed to a very high standard.
We have no hesitation in recommending Renovare Marble & Granite, and will continue to use them for all of our future projects.”
“A very close of friend of ours recommended Renovare Marble and Granite for our kitchen counter top. We visited the showroom and were amazed by the full slab selection they have on display. Owner Ross Dunk was helpful, professional, and very pleasant to deal with. Overall, the price was excellent and the installation was quick. We are very happy with our new granite counter top. We actually recommended Renovare to another one of our close friends and they also ended up purchasing a counter top for their kitchen. Five stars all the way!!”
“Over the last year or so I have been on the hunt for new countertops and having no idea what material to choose; Cambria, Caesarstone, or Granite. However, once I went into Renovare's warehouse there were many choices of beautiful granite and quartz/marble slabs. They were very different from the standard offerings that I had seen before and I finally chose both the granite and marble/quartz.
It is important to know that if you really love a particular piece you should reserve it as Renovare sells a lot and there is a limited amount available of certain stones. The granite is truly unique and we needed two fairly large slabs for our home.
Ross and his staff treated us very well and when you call they will promptly return your calls. Ross was also key in choosing the sinks and other components that we needed to do our renovation. Ross's installers were excellent; very careful, quick and clean.
I would have no hesitation in recommending Ross's company Renovare.”
“When my wife and I began looking into stone counters we quickly became unhappy with the big box stores we visited. Their prices were high, service we mediocre but what turned us off was hidden fees that began to appear. When we were told about Renovare Marble and Granite we were hoping for better. We were not disappointed. From walk-in to installation we were thrilled with the quality of service and product. Prices were fair and inclusive. When shown the various options, we were given knowledgeable insight into each product to help up make an informed decision. We were amazed to see full slabs for purchase. Which allowed us to see the entirety of the product that potentially could installed and not the business card sizes in the other stores. When it came to installation the men were courteous of our home, professional in conduct and answered any and all our questions. We were also surprised how quick the installation took. Renovare Marble and Granite didn't end their customer service there. After the install we were contacted to couple times. Once to inspect their installation and a couple days later to make sure we were happy with our purchase. We were also ensured we could call with any concerns and/or questions that may rise. I would use them again and have already begun recommending Renovare Marble and Granite to everyone I come in contact with. We are very happy customers. Thanks Renovare!”
“So happy with our granite that we chose from Renovare. There was a large selection and there were large slabs of samples rather than tiny squares to choose from! Price & service were great... Thank you”
“We are so happy with the quartz we selected and had installed recently by Renovare Marble and Granite. Ross is very knowledgeable and the installation crew did a fantastic job. We would highly recommend Renovare!”
“My husband and I were in need of a granite supplier to provide a piece of granite to mount a memorial plaque. We contacted Ross at Renovare Marble and Granite and asked if he would be able help. We knew that it was a small job and that it he would need to interrupt his normal production schedule to fit in our request. Ross was extremely willing and truly helpful in providing us with the granite necessary. The piece of granite is very beautiful!! He also took the time to mount the plaque and ensure that it would last for generations. We are very grateful to Ross for his kindness, thoughtfulness and willingness to provide us with a quality granite base for our memorial plaque. Thank you again Ross. It has been a real pleasure meeting you and we wish you all the best with your business, providing quality marble and granite products to home owners and businesses here in Durham Region and beyond. All the best in the future and God Bless.”
“We couldn't be happier with our stunning new quartz countertops. These guys are professional, meticulous and clearly take pride in their work. We thoroughly researched quartz dealers in the GTA before choosing Renovare Market and Granite and what we found was that Ross's prices are hands-down the most fair. We highly recommend these guys if you are looking for quality product for a reasonable price.”
“From start to finish this project was the smoothest I have ever done.
Ross was super friendly, knowledgeable and has a great eye for colour. I went in with pictures on my phone and he sent me home with samples of his recommendation. I knew immediately the colour he chose for me was perfect.
The workmanship of the installation was perfect and the installer himself was very friendly as well.
Pricing was also very competitive.
I have zero complaints about this whole transaction and would highly recommend that you check them out.
I could never be happier with my new kitchen.
“Price includes kitchen. I think the countertop was around 3,000.
I dont know of anywhere in Durham that can compare/compete.
Renovare is a warehouse of slabs, you can walk and see and feel and touch 4x8foot chunks of the material you are buying. Really cool concept, way better than buying from a brochure or a small piece.”
“We just completed renovations on our kitchen and ensuite and are so happy with the results. Ross was very easy to deal with. He gave very good suggestions, which made our decisions easier. The counter tops we chose are beautiful. We were very pleased with the subcontractors that Ross works with and would not hesitate to recommend any of them.”
“I am absolutely thrilled with Renovare Marble & Granite. From the moment I walked in I was impressed with how many huge samples of granite there were to choose from. Ross was very knowledgeable and easy to work with and went above and beyond with also helping me install my sink. I LOVE my counters and sink and would recommend everyone looking at getting new counters to go see Ross.”