Hi sourced out Bullet Proof heating and air-conditioning after getting quotes for providing ductless air conditioners for our upstairs two bedrooms from other contractors. Doug was very good at responding to my request and coming to our house to give us a quote. His quote was very thorough and competitive. The installers came in a few days and installed the system which comprised a heat pump at grade, two air handlers in each of our bedrooms and interconnecting wiring and cooling piping. Their installation was done extremely well and they were very professional. We are very pleased with our investment, and their quoting process and work.