LG Fridge died, total loss of power. John Prak responded to a late night email service request and was there the next day. Had the problem diagnosed in 15 minutes - the soldered fuse on the mother board was blown. LG's protocol is to replace the entire board. John instead took the board home, soldered on an inline fuse socket, and installed the board the next day. And all for less than a third of the price of a replacement board, not including labour. Service that's so far beyond the big companies and the manufacturers' service techs!