30 min. defrost work to my refrigerator freezer. No parts involve. I vacuumed up. Arrived promptly and serviceman polite. Serviceman told what was needed and gave a quote for work as $278 plus tax, but at 4:30 Sat. what can I do? $640 per hour to use a hand held steamer and I helped move the ice? I complained to "manager" after the fact who noted I was not charged extra for the service, and promised to get back - never did. These people are pirates feeding on the fears of customers. I cannot recommend this company.