We recently moved into our house and the house inspection report indicated that the furnace and the air conditioning units are old and were in need of repair/replacement. Two weeks ago, the furnace started spilling water onto the basement floor and that is when we reached out to Brae on HomeStars.
Brae immediately responded to our service request. We set up a time to discuss over the phone the next day and scheduled a visit the following day.
Brae arrived at the property on time. He quickly figured out the issue with the water spill and fixed it. During inspection, he found an issue with the heat exchanger of the furnace and recommended to get it replaced. Our furnace is more than 12 years old and we knew it might be in need of repair. He also found issues with the the air conditioning unit and recommended few options.
I found Brae to be professional and very knowledgeable in his work. He took the time to explain the issue and suggested few options .I did not feel pressured into making a decision. Brae was honest and straightforward in explaining the issue and the options that we have. We eventually decided to get the heat exchanger of the furnace replaced as well as the air conditioning unit.
Brae visited our house again the following week to replace the heat exchanger. Again, the communication was clear. He showed up on time and finished the job within the estimated time. He took the time to show me the problems in the old heat exchanger as well as the new unit for comparison. He did not leave behind any mess and cleaned up the basement floor before he left.
We had Brae and team come to our house again for installing the air conditioning unit. Again, clear communication about the date and the time. They were in fact, able to move the appointment to an earlier day to which I am grateful. When they arrived, they started with laying down runners in the corridor and the stairs leading to the basement. There was an issue with installing the air conditioning unit. The iron brackets holding the old AC unit were weak and came off. The team replaced them and was able to still complete the job in approximately an hour. Both Brae and his crew were professional. They respected our property, were pleasant to talk to and most importantly, delivered great service . When the crew left, Brae took some time to explain the work that was done. He also registered the AC unit in my name. Thanks Brae!
Overall an excellent job, great service at reasonable price!
I am a satisfied customer and would use their services again should a need arise.