On Side Restoration Services Ltd.

One of the sprinkler heads burst in one of the suites at our apartment building. So much water that the whole apartment was flooded at least 6 inches up the wall. Water flooded down to the unit below and next door too. We called On Side to do the restoration and because it was under an insurance claim, they seemed to be incredibly slow to get everything done--from the carpet restoration to the dry wall repair. I had to keep calling the project manager to pester and prod him about when things would be done so the tenant could move back in. It took over 6 weeks for things to be completed to a level where the tenant could return, which seemed too long to me. Lots of days when nobody would be working on the restoration at all.