Meeting Bill for the first time gave us confidence we had the right guy. He was polite, respectful, hard working and enjoyed a good sense of humor. He repaired a number of items throughout our unit that included; fixing drawers that were not installed on a track properly - Bill fixed, dealing with some flooring that was coming up in our foyer closet - Bill fixed, fixing bedroom & bathroom doors that did not fit properly - Bill fixed, sanding and painting an exposed electrical outlet in our dinning room - Bill fixed, installing a sliding closet door system in our guest room - Bill did perfectly, fixing a very loose electrical outlet in our kitchen - Bill fixed. Bill went above & beyond when he heard of my struggle to drill holes in our cement parkade for bicycles. He first asked about the tools I was using and then suggested he could come back with his tools to assist. What I had spent hours on over the coarse of several evenings, Bill completed in a matter of minutes - and he didn't even charge us for this extra. Bill has the right tools, the right attitude and a personality that makes you feel lucky you know him.