I just had John come by today to install a new garage door opener and replace a spring that had broken. I will say that the service was excellent and I have no complaints at all. I had called another big company that was very well reviewed on homestars but got the standard answer from the desk person who was not really willing to answer any questions except to point me to their website. Also the cost that they quoted me was very high and I felt like just another number to them. When I called John he was patient to answer my few questions and explain to the difference between Chamberlain and Liftmaster openers to me. He told me what was the best bang for my buck even though I am sure he could have sold me a more expensive opener that had all the gadgets I did not need like the other company tried to. Anyhow, initially I thought he was not going to be able to come until a week's time but he called back the next day to say that he could come the day after and he arrived on time which I really appreciated. His all in price for both the spring and opener was below anyone else's price. He took down the old opener and put the new one up taking the time to chat with me an answer questions as he went along. He explained to me fully how it all worked and showed me who to replace my back up battery just in case it ran on and some other company tried to charge me money to do it. I really appreciated this. I totally would recommend him to anyone looking for a good quality and honest guy to install your openers or garage doors.