I couriered our slow cooker for repair and when Cuisinart return shipped it to me the inside pot arrived in pieces. I called customer service and they tried to tell me it arrived that way. I wasn't buying that and then told me it wasn't their product, so I guess they didn't care how they shipped it back. I explained there was virtually no packing inside the box. No apologies, no sympathy, just excuses and blaming. I will never purchase another Cuisinart or Conair product and will tell anyone who will listen about their "so-called" customer service. No service there.