Excellent, fast, friendly communication. Had leaking indoor shut off valves preventing me from turning on outside taps, and Rony had someone there within a couple of hours when other companies would not even entertain my request. Had 4 repairs over two separate days. Rony sent a tech on day 1, and Rony did the repairs on day 2. Before leaving, Rony inspected, and made sure repairs on day 1 were done properly, and that I was satisfied before he left. City had to shut off water to the house to repair main house water valve. Rony worked with me, and the city worker to ensure timing was such that water disruption was kept to a minimum.