We purchased the terrace door from Watson's home hardward and after it was installed I noticed a couple spots on the door facing the fixed door that were small dinged holes . I called watson's and the man that had measured for the door came and took pictures to send to the company that makes the door. New Concept. and I told him I wanted the door replaced and the lock and door handle installed into the new door. It's been at least a month and I haven't heard a thing from anyone. I am beyond being upset , I am angry !! I don't know what they are doing but they sure aren't doing a very good job of looking after there customers !!! IU am going to call today and demand that they call New concept and get the door right away . like first thing monday morning !!! I'm sick and tired of getting the run around . first when I ordered the door they couldn't get the door because the company had pulled out from Wingham and moved everything to there Toronto plant. I have waited since July to get this door and I didn't get it until september and now I am getting the run around again. I am very angry !! with this company and If I don't get what I want toda I will call there head office and complain !!