Quality Appliance Repair

My fridge stopped working and they were able to fit in the service call within hours. Trent is very knowledgeable and professional and the office staff were quick at returning my call. Great service and I will recommend this company to friends!!

Trent from Quality Appliance Repair takes customer service to a new level. I was sent a notification text indicating when he was on his way, and he arrived right on time. He was friendly, professional, and very well informed about what he was there to help me with - my dishwasher. He gave me a lot of useful tips and feedback about my particular dishwasher and the service was much better than any other repair service I have used. I will definitely call Trent if I need any appliance repairs in the future. The service can't be beat and takes all of the mystery, frustration, and wasted time (and $$) out of appliance repair and upkeep.

Trent was very friendly and professional. He went above and beyond his duties, getting rid of a big spider for me. I would highly recommend Trent and your company to all of my family and friends.

It all started when I called them out because my freezer was frosting up on the back panel. The tech was friendly but was unsure about the cause of the frosting up. He called his boss up to try to figure out the problem. In the end he defrosted the evaporator and said all was fine. Within 2 weeks the say problem was occurring and the panel was frosted up. I called the company and the lady said we will come back to recheck your fridge. I asked about any charges and was told there is no charge as your fridge was not fixed the first time out. The same tech came out and pulled the panel out from the back and it was fully iced up. We was not very happy and said he was having a bad day! He checked everything and said it can only be your cpu that is not working. He put everything back together in a rush. The tech said normally to replace the cpu it would be $800.00 plus but for you only $590.00. I said I would have to think about it and he said I will have to charge you the service call. I explained that your company told me there was no charge because we did not diagnose the problem on the 1st call. He was not happy and was arguing with me. He finally left my home after he called his boss. I was not happy with the tech or the service that he provided. I ended up purchasing the cpu and installing it myself. Now it's still frosting up and I will have to call another company to properly diagnose the problem. I am a senior and can't afford this extra expense. Please beware of this company!

Update: After doing some searching I was able to find a technician that was able to diagnose the problem in 30 minutes! Turns out the thermister around the evaporater was defective so the heater was not getting the message to turn itself on. A $50.00 part is all it was. Quality Appliance Repair has cost me at least $350.00 by not diagnosing the problem on the 1st call. Having to purchase and install the not needed cpu, and hiring another service tech to diagnose and finally fix the problem has been a real headache! The only positive thing that has come out of this ordeal is now I have found a competent service technician!

Excellent service. Timely arrival, (great app. that alerts customer the service representative is on their way) efficient service and very helpful, personable service representative. I would definitely recommend to others.

Had a half burnt out stove top triple element. I self diagnosed, but tech (Trent) showed up without the part. He explained to me that if I had diagnosed incorreclty, and they had the wrong part, I will still on the hook for it. Since these guys are a flat rate company, there is no incremental charge for subsequent visits. Tech returned as scheduled two days laetr with the part and had it installed in 15 minutes. Showed me what he was doing, and why, and offered advice if I were to ever to try and do this repair myself. (Take Pictures!). Service was fast, effcient, on time, and cost as as quoted. Have no hesitation in recommending for appliance repairs and service.

Was having fridge issues and called Trent after looking at his reviews. He was very helpful and gave me a couple tricks to try before booking an appointment to come to the house. This saved me at least $65 but likely $150. Really appreciated that, as I felt the fix was something small and easy. Would highly recommend them.

Was having problems with the washer not draining. The technician arrived on time and fixed the problem quickly. Price was very reasonable. I will call them again if I need appliance repairs done.

Fridge was leaking and making a clunking noise so we were worried it may be the compressor. Trent was here the next morning and assured us it was not the compressor and fixed the leaking problem promtly. Great service! Would recommend him to anyone!!