Slabx

Countertops
Oshawa ON L1J 2L8
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HomeStars  >  Heating & Air Conditioning in Oshawa  >  Slabx  >  Bad install & customer service.
Alyssa in Toronto
Alyssa in Toronto
0 reviews Oshawa, ON
0/10

Bad install & customer service.

Bad install & customer service.

5 times this company had to come back to fix the counter tops and cabinets we bought from them to install. Upon arrival they completely missed the shelves of the cabinets that we spoke about originally. They scratched off the polish on our countertops when attempting to fix the joint that looked terrible in the first place. When they brought the cabinet shelves they were flaking on the ends. They came back again and the cabinets middle support had been drilled wrong so the shelves were completely crooked. The last time they showed up and they still did not fit properly,(the joints were off by a 1/4”) I had to ask them to adjust what they just installed. While trying to fix them, they were rude. During all of this not once did the owner call us to apologize, chat with us in regards to what was happening. We had to call them each time. Just a complete nightmare! Do not waste your time or money on this company.

Approximate cost of services:
$5,000.00
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Company Response

We do apologize if we took longer to come and fix. It’s our promise that we don’t leave any job incomplete. It’s been unfortunate that you had such experienced. I personally visited and met you and your husband to address the issues. I also messaged you and your husband to address your concerns. Your feedback is very important to us and we are always open to discuss it further, please feel free to contact me at +19055053003.

Regards
Masood