Update:
Or windows are installed and they look great. I would still say they need to be a bit better on communication. No complaints on the installers. It took longer than anticipated but they did not rush to complete.
Original review
We were in the market to add a window and replace some existing ones. The sales person was very professional but after we ordered the windows it went a little south.
We had to find our own contractor for concrete cutting to enlarge our windows because even though the flyer said they did that, they don't.
We had to dig our own window wells but no one would tell me the header size so I am not even sure if we dug the right depth.
We finally got an install date and time and I'm sitting here an hour past when they said they would be here and no one is here. No call or text or email to let us know the delay.
Wish the was more communication so I feel like I have no idea what is going on.
- Approximate cost of services:
- $9,000.00
- Company Response
Hi Michelle, thank your for your feedback. First of all I would like to apologize for a little bit of communication issues and I can assure you that all the necessary steps have been taken to improve that area of the business. Customer satisfaction is our number one priority and we always strive to get better. Secondly , it is great to hear that the new windows were installed to your satisfaction, with excellent workmanship and that you really like them. I hope you enjoy your new windows for many years to come and please contact us in the future for any of your possible windows and doors needs. Have a great day!