We recently had a bay window, 5 sliders, a casement and an awning window replaced in our home. Alex the operations representative was a pleasure to work with and was knowledgeable on our window options. The bay window was smaller than the original (my choice) so framing was involved. Samir the installer and his helper were friendly and did an excellent job on all the windows, we are very pleased with the finished job. They also did a great job in clean up of the old windows. I would recommend this company and will use them again when we replace the windows in our sunroom.