I am sorry that I am just seeing this review now, and didn’t get the chance to respond to it sooner. We rarely pay attention to our internet presence because most of our business is based on word of mouth referrals by very happy and satisfied customers. I happened to stumble upon your review, to which I was very surprised and upset. As was the person who referred me to you, your neighbour who is a very well established contractor and builder, whom I have done work for, for many years. I get a lot of business from his referrals as well as his clients referrals. We were both so shocked to see this review as this job was complete, paid and settled months ago.
I did want to address some things you pointed out in your review.
Multiple layers.- This was discovered as we were into the job, on only SOME of your slopes, and not all of your slopes. I did bring this to your attention. I provided pictures and the costs for your approval before proceeding. Most companies would tell you that all of the slopes were layered up, in order to gain more profit.
Your addition/ Reno did not line up either. The previous roofer layed a sheet of plywood over a layer of shingles in order to make the slope even and level. We Stripped the entire roof down to the boards, except for the addition, because it was unnecessary and it was the most affordable way for you to make the roof line level with the original house roof, without you incurring additional costs. You were made aware of this, and were in agreement.
As per the shingles, we used the exact shingles that you requested. I always install the same shingles, unless otherwise requested because I am familiar with the brand and I know I can trust them. I have no issue with showing you the invoice from the supplier.
As I am suspecting that is where the misunderstanding is, that fueled this unfair review.
I provided you with an estimate for your eaves-trough and down-pipes, that you approved. This is why we left the Christmas lights down, as we would be returning the next day to proceed with the trough install. You then halted the work, out of the blue and requested multiple estimates on soffit, fascia and lots of additional aluminum work. After a lot of back and forth discussion you were unhappy because you did not understand why we would be charging twice the original amount for 4 times the original work and materials.
After this you were holding the money back for the completed work, and I was still saying through many texts, emails and calls that I would be happy to come and re-hang your Christmas lights, even though it was freezing cold, which is why I didn’t want to mess around with them too much because the clips seemed thin and brittle.
I did try on many occasions to do what I could and speak with you about your concerns.
I do wish you luck in the future.