Sergey responded within minutes of my work request placed on Homestars. Over the phone he explained the cost involved for diagnose of the leak and the separate cost for the repair which can only be done after he had diagnosed the issue. He was delayed for the appointment but called to inform me of the same; something I appreciate and value for ALL my appointments. At the the new appointed time, Sergey showed up, appropriately attired with his company logo and camera system.
A crack was found on the continuous section of drain pipe, necessitating a special coupling for the work which he did not have in his truck. He had to return the following day.
The following morning Sergey arrived punctually, very important to me. When the pipe was cut, the problem was worse than we thought initially. The entire pipe had degraded and had to be replaced. A new price for the work was agreed upon that involved another crew member for assistance.
Overall, I am very pleased with the work. The floor, furniture and window were protected from dust and debris and they left the living room and the basement area nice and clean.
- Approximate cost of services:
- $850.00
- Company Response
Hi Fai ,thank you very much for the positive feedback to us,we always try cover furniture and another staff from dust and clean after we done.The most important quality of the job,and materials high quality !!! Sorry for the delay,some time we could be late because of the traffic.
We always try to call to our costumers if we are going to be late:) we really appreciate your time and look forward have a business with you.
Sergey