Like a previous reviewer the torsion spring on one door broke today. Based on Homestars reviews I contacted Albert. He answered right away, estimated the price, scheduled for the same day, showed up on time, and had the job done in about 15 minutes, all within his cost estimate. So why 5/10? He was reticent in answering questions, spoke in monosyllables, and was generally unpleasant to have in my home. Some of the other reviewers have said "friendly and communicative" so I don't know if maybe he was having a bad day... I don't expect a card and a cake from my service providers but given the abundant choice out there I'd rather pay a competent pleasant person than an unpleasant one.
- Company Response
Hi there, thank you for your feedback.