We hired this company represented by Scott and Terry for our 2 bathrooms renovation project. The quote that they gave us for this project was on the hight side (compared to other contractors) but they seemed professional and made a good first impression. Scott promised to complete this project in 4 business days because we were stressed for time. On the second day of the job, Scott kept complaining that we bought tiles that are hard to work with (never suggested which ones were suitable for the project). Made us feel like he is doing us a favour to install those tiles. On the 3rd day only one person out of three worked at the site, one was sick and Scott was busy with another project. On the 4th day all three arrived and tried to finish the job quickly to get the money (which we paid in full), as we were flying abroad the next day. Upon our arrival we had a chance to better inspect the job and found some cracks in the grout, some holes between the tiles and because they didn't wait for the grout to dry the last day and put the silicone it looked very dirty. The toilet in the bathroom was full of the grout powder, so it doesn't drain properly. The thermostat in the faucet wasn't installed correctly, therefore we have only hot and cold water. The sink in the other bathroom wasn't draining as well. His partner, Terry, arrived to our place and told us he is there to fix the wall (in which their plumber made a hole to fix the drainage problem) and all the other problems weren't mentioned in advance. He was very emotional and told us we should pay extra $300 for repairs of the wall. We said that all those problems are there because they tried to finish the work quickly and sloppy to get the money.
Then Scott sent my husband a text message that saying he is an "ignorant <swear word>".
NEVER have we felt so humiliated by a person who we hired to do a job for us and payed him 10K.