Hired Mime plumbing to do a basic laundry room plumbing job, replace an exterior hose bib and install a dishwasher.
The laundry room involved moving a wall drain and a few water supply lines over about a foot or so. The dishwasher was a straight swap for a new one. All the plumbing was there and needed nothing extra. My exterior hose bib needed replacement as it had run its course and had sprung a leak.
My contractors came in to build the bulk heads for the laundry room dry wall. All the plumbing needs to be redone as pipes were placed in the wrong place and were either cut too short or cut too long. The pipes were not secured to the framing at the time of installation. When I use my washing machine the supply lines rattle violently. Framing fastener clips along with temperature foam pads were left and not installed. My entire hose bib turns when I need to use the hose and never secured to the wall.
This job should've only taken a few hours but was 12 hours long. I ended up removing my own dishwasher and installing the new one myself while waiting for this day to end. Strangely, I paid the entire bill which included the dishwasher when it was time to collect. I need to hire another plumber to redo everything that I paid Mime plumbing to do.
On a positive note Gabriel is very pleasant and there were no leaks.
- Company Response
Good day Steve
I was really surprised to read your review from work that was done August 11th, and I believe that in the last 2 months you must have gotten my work confused with someone else. Firstly, the waterlines that needed to be moved, were more like 2 x 16 feet or more, for the cold and hot waterlines. You claimed that the waterlines needed to be replaced and that the pipes were cut too short or too long. Unless you changed the plans and decided to move the location for the washer and laundry tub, the pipes that were placed by me were in the location you requested. Therefore, I’m not sure what pipes you claim were too long or too short.
You claimed that the pipes were not secure. Due to the basement having the outside walls, you agreed that to avoid winter freezing, we would install the pipes on the interior wall, where you would have to put insulation and drywall. That is why I left you the clamps to place on the pipes after you put the insulation and drywall. You accepted that method. I offered to come back after you put the drywall and insulation, and that I would secure the pipes with the clamps, you said you would do that yourself. I would like to advise you that I took photos of the work that I did and can verify that what you required and given an estimate for, is the job I did.
You claimed that the entire hose bib turns. You agreed to put silicone from outside around the pipe as I ran out of silicone and was willing to come back the next day to put the silicone, but you again said you would do that yourself.
I would like to remind you that the job I did was install 2 x 16 feet of waterlines, that I had to go below the ceiling where there were other pipes and electrical wires, which were in tight and inconvenient locations. I then had to install washing machine connection box to the desired location and connect it to the water and drain. Your existing washing machine drain connection did not have a P-trap, which I modified and installed to the building drain system. I replaced and connected the laundry tub to the waterline and drain system.
With all due respect, I do not believe you are a plumber by trade, and therefore, your estimation of how long a job should take is really easy to say when you're not doing the work. At the time I collected payment for the job you asked me to do, you were aware that I had to do extra work with longer pipes than originally estimated, which took longer because of the complexity of the job. You therefore chose while I was working in the basement to replace the existing dishwasher on your own. You didn’t complain about the cost of the job at that time, nor did you ask me for a reduction for you installing the dishwasher on your own. You never attempted to contact me to discuss any concerns, and this negative review is the first I was made aware of your discontentment. I would have preferred to have discussed your concerns rather than see it via this method.
I am sorry you were so disappointed. By the way, I did not charge you by the hour, I charged you a flat fee for the job.
Gabriel of Mime Plumbing