We used this company, based in Ontario, to move from BC to Alberta.
We booked this company for a move on Sept 30th and paid our $100.00 deposit. On Sept 28th I called to confirm the day and time and was told that it was too early to confirm, but yes we were scheduled for the 30th and that they would call on the 29th to give us a time.
No call on the 29th was ever received, so on the morning of the move I called and was given the name of the driver who was to be moving our goods. He said that he was in Saskatchewan, heading to Calgary, and there was no way he could be in Kamloops for our move. I called the moving company again and explained this to the lady on the phone and was told "why are you getting mad at me?" She then had the manager call and tell us that the pick up originally scheduled was a 'no go' for that day, but they would send a truck tomorrow at 8am.
8:00 am came and went....finally at 3:30pm the movers arrived. The 2 men who moved us were pleasant.They were from another moving company. He explained that Provincial was not able to complete the move so the contract was sold to Mid West movers.
I would not recommend Provincial, based out Ontario, for your moving needs. Please beware! I am not sure what is up with this company, but customer service is not their priority.