Discovered mold while planning to develop the basement of our house.Of the 3 companies I called, Guy from Matrix was quick to reply and investigate the issue and the cause. Guy was eager to help and may have spread himself and his crew a little thin, causing some scheduling short comings. After the initial remediation more mold was discovered in some hidden areas. Matrix was contacted and was on site the next day to remove the additional mold and also offered to remove a fairly large pile of contaminated construction waste for the inconvenience. Guy also left an air mover an extended period of time for me use, which was greatly appreciated as the moisture (which caused the mold) was present a week later. Once thing dry out and we figure out the root cause of the moisture I will be contacting Guy and Matrix again to bid on the repairs necessary to fix the problem.
- Company Response
Thank you Kristen and Ken. A basement that is not waterproofed properly can result in a large scale mould issue, as you experienced. We appreciate the warm review and will be happy to help in any way we can in the future.
All the best,
The Matrix Remediation team.