Have an older bungalow with a basement that had seen a few DIY "upgrades" over the years by previous owners. The space was cold and dim with drop ceilings and fake wood panelling. It was usable but not comfortable. We needed a complete tear-down and rebuild including a new furnace and water heater.
Brought in a few companies for quotes, Basement builders was at the high end, but we went with them because they (Don) showed the most knowledge and experience, helping us figure out what could be done. Their experience was obvious, and we felt they were the best choice to properly do the work we needed. They helped us with a plan that worked with the space and their designer (Kristina) helped with the finishing touches. They gave a good explanation of how the process would proceed and got to work.
Once the plans were made, Murray and Ben took care of everything, completely tearing out the old and rebuilding from scratch. One downside was that we didn't always know when or what would be happening, but that was clearly explained as how the process would work from the beginning so was not unexpected. The trades were all professional and friendly and would update us in on what they were working on. The entire process took around 18-20 weeks to complete, and the results were fantastic. The basement is now fully modern with proper lighting,heating, and windows. With a nice family room, bathroom, bedroom, and office, it has become the place we spend most of our time. A few months following the work we had some issues with the new water tank and found a few small fixes we needed dealt with. They responded to our requests right away and got everything taken care of quickly.