2 words to describe our experience with Basement Builders: Blown Away
When we were finally ready to build our basement, no one we knew could refer us to a competent basement development company, so we consulted the Home Stars site and Basement Builders were at the top of the list with rave reviews. We had a good feeling after the initial phone call with Don, but once he came to our house for a quote, we were immediately put at ease and decided that we would look no further in terms of shopping around for another quote - a true testament to the trust established from the start of the project.
Every step of the way with this build was professional - from the list of rules posted at our door (outlining their expectations for their trades), to the Cost Certified interface (online program for choosing options for flooring, cabinetry, etc), to the attention to detail from all the trades.
Not once thoughout this project did we worry about something being done right and on time, in spite of the Corona Virus presenting itself halfway through our build. All of the employees, including site supervisors and owner, took all the necessary protective precautions (i.e use of gloves, distancing, etc). They even had an employee come and disinfect all of the doorknobs after a trade had left.
The communication between trades and owners was seamless. Every employee knew exactly what they were here to do and did it in a timely manner. Sometimes we had one trade come in and only minutes later, the following trade scheduled was coming in. The site supervisors were here on a regular basis to oversee the work during/after it was done.
The trades were all very friendly and happy to engage in a conversation - genuinely great people. It was obvious that they thought highly of the company as we heard things like "Basement Builders bend over backwards for their clients" and "a great company to work for".
The level of communication that the site supervisors/ owners had with us was outstanding. The few minor issues we had were quickly taken care of. As soon as we would communicate with the supervisors or owners, we would receive a response literaly within a few minutes.
Now that we've seen with our own eyes how much is involved in developing a basement, we are without a doubt thankful that we hired a professional company instead of trying to manage it ourselves.
We are thrilled with the outcome and considering that we've added another 700 square feet of living space to our house, it is absolute value for the money.