On June 11th I contacted Kevin Oye at Choice Fitness Repair to service my treadmill. Kevin assessed the treadmill and determined that it required a new motor and belt. He requested payment for these components when I placed the order with him on June 24th. He explained that in the past, some customers had unexpectedly cancelled their order after he had already purchased parts for them. Although he assured me that he would have the treadmill "running like new" in two weeks, he had trouble finding the parts and did not schedule a service call to install the new motor and belt until August 29th. He unexpectedly cancelled on the day of that appointment, and cancelled again without notice on the day of two subsequent appointments. Finally on September 4th he made a service call and installed the belt. However, the new motor that he brought was defective. He made an appointment to install another replacement motor on September 18th. He cancelled on the day of that appointment. He rescheduled for October 4th. When I emailed a reminder to him on October 3rd, he replied that he would be coming for sure but might be a little late. He did not show up again! He gave no notice or explanation. I did not hear from Kevin until October 11th when he emailed me to schedule another appointment. Four months have passed and my treadmill is dismantled and does not work.
Very soon after this posting, a technician from Choice Fitness Repair made a service call and installed the motor in my treadmill. It is now working perfectly.